Solutions Architect, Customer Care Platform
Company: Comcast Corporation
Location: Reston
Posted on: May 7, 2024
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Job Description:
Make your mark at Comcast -- a Fortune 30 global media and
technology company. From the connectivity and platforms we provide,
to the content and experiences we create, we reach hundreds of
millions of customers, viewers, and guests worldwide. Become part
of our award-winning technology team that turns big ideas into
cutting-edge products, platforms, and solutions that our customers
love. We create space to innovate, and we recognize, reward, and
invest in your ideas, while ensuring you can proudly bring your
authentic self to the workplace. Join us. You'll do the best work
of your career right here at Comcast. (In most cases, Comcast
prefers to have employees on-site collaborating unless the team has
been designated as virtual due to the nature of their work. If a
position is listed with both office locations and virtual
offerings, Comcast may be willing to consider candidates who live
greater than 100 miles from the office for the remote option.)Job
SummaryResponsible for promoting the use of industry and Company
technology standards. Monitors emerging technologies/technology
practices for potential use within the Company. Designs and
develops updated infrastructure in support of one or more business
processes. Helps to ensure a balance between tactical and strategic
technology solutions. Considers business problems "end-to-end":
including people, process and technology, both within and outside
the enterprise, as part of any design solution. Mentors, reviews
codes and verifies that the object oriented design best practices
and that coding and architectural guidelines are adhered to.
Identifies and drives issues through closure. Integrates knowledge
of business and functional priorities. Acts as a key contributor in
a complex and crucial environment. May lead teams or projects and
shares expertise.Job DescriptionAbout The Team:Xfinity's AI
Experience (AIX) domain empowers teams to build experiences that
Xfinity customers trust and love. The domain's customer facing
Xfinity Assistant chatbot, agent facing chat assistant, and
Orchestration and Middleware platform work together to drive
experiences in our self-service channels (, Xfinity Voice channel,
Xfinity app and many more) as well as our frontline teammate's
tools (Care, Tech and Retail.)The future is here, and our domain is
tasked with leveraging AI (ML, LLM and Generative AI) to enhance
the platforms capabilities we manage to bring new experiences to
our customers faster, more efficiently and at the scale our
business requires.Xfinity's AIX domain is one of the few domains
that has both Product, Architecture and Engineering teams reporting
under the same leader resulting in a high-performing product team
that drives value adding outcomes for our customers and our
business.What You'll Do:
Keywords: Comcast Corporation, Reston , Solutions Architect, Customer Care Platform, Other , Reston, Virginia
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