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Call Quality Auditor

Company: Kelly Services
Location: Reston
Posted on: June 13, 2019

Job Description:

Job Description

Our Client in Reston is looking for Call Quality Auditors as part of their support center-s quality department to listen to pre-recorded customer service calls to ensure proper procedures are being followed for compliance and training

Listens to and evaluates recorded customer contacts to validate proper handling and adherence to company standards and requirements

Participates in call calibration sessions to gain consistency

Use training knowledge and audit checklist to prepare full compliance report after each call audited

Maintain accurate and up-to-date database of call audits

Adhere to audit schedules and prioritization

Identify trends, issues, potential improvement opportunities for auditing process

Communicate findings with Supervisor/Management

Contributes to preparation of data for quality reporting purposes

Regular attendance required

Requirements

High School Diploma or GED is required.

Experience with adherence to formalized company policies and strong customer care focus required

One or more years of customer service center support experience strongly preferred

Preferably Quality Assurance experience in an inbound/outbound call center environment

Preferably 1 or more years of experience with contact center call recording and monitoring technology

Should be comfortable working in Excel

Highlights

As a Kelly employee, you-ll have access to world-class perks, including:

Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

Group insurance options*

Service bonus plan

Holiday pay plan

Weekly electronic pay options

Online training campus that provides more than 3,000 free courses to help improve and develop skills

Exclusive online employee community

Employee assistance program available at no cost

Corporate discounts

Transportation Spending Accounts

Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

If you are interested in advancing your career with this opportunity, apply now for immediate consideration or call 703-796-0196.

Why Kelly--?

At Kelly

Services--, we work with the best. Our clients include 95 of the Fortune

100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

About

Kelly Services--

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.

Keywords: Kelly Services, Reston , Call Quality Auditor, Accounting, Auditing , Reston, Virginia

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