Funeral Services / Medical Examiner Liaison
Company: INFINITE LEGACY
Location: Halethorpe
Posted on: February 18, 2026
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Job Description:
Job Description Job Description General Job Summary: Under the
general direction of the VP of External Affairs and Education, the
Funeral Services and Medical Examiner Liaison develops, implements,
maintains, and evaluates donation strategies within the
organization’s donor service area to maximize the number of organs
and tissues recovered and transplanted. The Liaison develops and
cultivates relationships with the Medical Examiner’s Office and
Funeral Homes that result in optimal organ, eye, and tissue
donation outcomes. The Liaison provides prompt, effective service
to Funeral Home and Medical Examiner partners to enhance
professional relationships, provide excellent service delivery, and
increase donation awareness through education. The Liaison also
works closely with all teams to ensure seamless, comprehensive, and
collaborative service delivery. The Liaison also ensures the best
possible support to donors and their families throughout the
donation process. Position may require travel to Infinite Legacy
regional offices. Education and Experience: Bachelor’s degree in
health sciences, business or related field from an accredited
college or university; or in lieu of a Bachelor's degree, an
additional 4 years of relevant work experience is required. Minimum
of 3 years’ experience in a Funeral Home or Medical Examiner’s
officer preferred. Duties/Responsibilities: Develops, implements,
and evaluates individualized strategic plans for assigned accounts
in accordance with organizational goals to ensure consistent
approach. Assigned accounts will focus on the Office of the Chief
Medical Examiner (OCME), Funeral Directors, and other professionals
with whom the organization interacts throughput the donation
process. Establishes and maintains effective customer relationships
by providing a high level of service delivery through timely and
ongoing communication, presence, and visibility. Provides “real
time” customer assistance during Medical Examiner referrals and
cases. Markets, develops, and provides education, information and
consultation to Medical Examiners and Funeral Directors to ensure
all aspects of the donation process are understood, supported,
practiced, and implemented. Secures and maintains OCME support for
donation and strives for a zero OCME organ and tissue donation
restriction rate. Strategically assesses and proactively responds
to individual customer needs in quality assurance, policy
development, and shared mutual feedback. Fosters collaboration,
communication, and collegiality with all employees for the purpose
of fully supporting the donation process. Serves as an internal
resource for the purpose of ensuring seamless service to OCME and
funeral home customers. Prepares goals and maintains current
profiles to ensure comprehensive customer information, with timely
information entered in the organization’s database. Collaborates
with external OCME and Funeral Director liaisons to share and
leverage national best practices in developing resources and
programs that promote donation. Other duties as assigned. Join Our
Team & Enjoy Great Benefits! At Infinite Legacy, we care about our
employees' well-being, both at work and in life. That's why we
offer an excellent benefits package designed to support you and
your family. Our Benefits Include: Health, Dental & Vision
Insurance : Comprehensive coverage for you and your loved ones.
Paid Time Off : Take the time you need to relax and recharge. 401K
: Plan for your future with employer contributions. Life &
Disability Insurance : Peace of mind, no matter what happens. Pet
Insurance Discounts : Because your furry friends matter too!
Tuition Reimbursement : We support your growth and development with
education assistance. Join our team today and experience a
workplace that truly values you!
Keywords: INFINITE LEGACY, Reston , Funeral Services / Medical Examiner Liaison, Administration, Clerical , Halethorpe, Virginia
