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Sustainment Engineer (Security Clearance required)

Company: CACI
Location: Reston
Posted on: December 5, 2019

Job Description:

Job DescriptionWhat You---ll Get to Do:Join our team as a Sustainment Engineer who will provide Tier 3 life cycle sustainment engineering support for problem identification, diagnosis, and resolution for enterprise engineering infrastructure operating systems, multiple enterprise global networks, and/or the appropriate escalation to Tier 4 personnel.---- Your responsibilities will include the following:Providing queue management, troubleshooting and follow-up assigned incidents and/or trouble tickets, and service requests submitted by internal and external customersAnswering questions and/or resolving endpoint computer problems for clients in person, via telephone, or via utilizing automated tools with remote access to systems being evaluatedAiding field users, as requiredPerforming quality assurance (QA) testing for products prior to being released for productionCoordinating systems issues with networks and other groups, as neededServe as the development lab alternate POC to include maintaining and upgrading equipment and systemsPerforming technical evaluations, analysis, and troubleshooting for all supported enterprise operating systemsParticipating in Technical Exchange Meetings (TEMs) to assist in resolving issues and/or concerns, as well as establishing and/or refining enterprise infrastructure engineering standards and proceduresPreparing required life cycle O&M technical and user-level documentationProviding technical operations and maintenance (O&M) related training inputsOther duties, as assignedYou---ll Bring These Qualifications:Solid Tier 3 troubleshooting and/or support skills for global enterpriseExperience with Microsoft System Center Configuration Manager (SCCM)Hands-on experience with Windows OSs (e.g., Win7 and Win 10)Experience with Active Directory and Group PoliciesFamiliarity with enterprise networksKnowledge of PKI and/or certificatesKnowledge of ACL and permission managementStrong customer service orientationFamiliarity with QA and testing and validation processesAbility to effectively prioritize and execute tasks, while under pressureAbility to self-learn, act on own initiative, and work in a dynamic environmentKnowledge of Tier 1 and 2 best practicesFamiliarity with DevOps methodology and JIRAThese Qualifications Would be Nice to Have:Knowledge of Information Technology Infrastructure Library (ITIL)Experience with thin client devicesExperience with interpreting various scripting languages (e.g., PowerShell, VBScript, etc.)AWS CertificationEducation: Candidate must have one of the following:6 Years of job related experience and High School/GED diploma4 Years of job related experience and Associate---s degree2-3 Years of job related experience and Bachelor---s degree1 Year of job related experience and Master---s degreeWork Hours:-- Core Hours 9:00a.m. - 3:00p.m. Location: Herndon, VABITS1What We Can Offer You:We---ve been named a Best Place to Work by the Washington Post.Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.We offer competitive benefits and learning and development opportunities.We are mission-oriented and ever vigilant in aligning our solutions with the nation---s highest priorities.For over 55 years, the principles of CACI---s unique, character-based culture have been the driving force behind our success.Job LocationUS-Reston-VA-VIRGINIA SUBURBAN--CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Keywords: CACI, Reston , Sustainment Engineer (Security Clearance required), Engineering , Reston, Virginia

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