Cloud Support Engineer I

Company: ASM Research
Location: Reston
Posted on: May 11, 2022

Job Description:

Cloud Support Engineer IReston, VA*Top Secret Clearance Required - Night Shift Roles and Responsibilities Our client, Microsoft, is looking for an entry level Cloud Support Engineer that is eager to gain experience. The Cloud Support Engineer will serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as: Essential Duties and Responsibilities - Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools - Respond to incident tickets in a 24x7 operational environment to meet SLA objectives - Review system logs to identify and mitigate system issues - Leverage knowledge base to help troubleshoot, identify and resolve systems issues; - Update knowledge base troubleshooting guides and lessons learned as required - Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases - Document system issues resulting in system outages and coordinate change though change management process - Support collaboration across operations, development teams and external partners - Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues - Monitor solution performance according to client specification and SLAs, escalate as needed Qualifications and Education Requirements - Bachelor of Science in CS, or other technical discipline is preferred. - 2 years operations experience providing application infrastructure support - 1 year performing system administration support (Windows/Linux - Interpersonal Skills, problem solving, organizational, and multi-tasking skills - Strong oral and written communication skills - TS Clearance Required Preferred Skills Experience in supporting Azure/AWS cloud Other Job Specific Skills * Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. * Applies standard methodology, techniques, procedures and criteria. * Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. * Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. * Strong customer service skills. * Experience with cloud infrastructure, digital workspace, and storage technology a plus. #cjpost

Keywords: ASM Research, Reston , Cloud Support Engineer I, Engineering , Reston, Virginia