Service Desk Engineer

Company: Government Scientific Source
Location: Reston
Posted on: June 21, 2022

Job Description:

Government Scientific Source (GSS), is seeking a highly-motivated Service Desk Engineer to join our team.

Summary:Government Scientific Source Inc., (GSS), is a leading supplier of analytical chemistry equipment and consumables to federal, state, and municipal government laboratories. The Service Desk Engineer provides IT support systemwide including installation, configuration, maintenance, and repair of computers, application software, network devices, and peripherals. This position answers support calls and emails, and responds to break/fix trouble tickets.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide basic technical support to Internal users.
Research, resolve, and respond to inquiries received in person, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.
Assist in the diagnosis and resolution of PC support issues including but not limited to hardware failures, operating system errors, software compatibility issues, and network connectivity and follow up to ensure the problem has been resolved.
Help to maintain and organize all IT assets. Makes sure assets are properly tagged, recorded, and accounted for. Assists in the removal of all retired assets scheduled to be decommissioned.
Maintain a good work ethic and assist other engineers when needed.
Supervisory Responsibility:

This position has no direct supervisory responsibilities.

Required Education and Experience:

High school diploma.
1 year of experience in IT help-desk environment preferred.
Experience in Windows environment.
Ability to identify and resolve computer system malfunctions and operations problems.
Ability to explain complex IT concepts in simple terms.
Position Type:

This is a full-time position.

Work Authorization:

Must be eligible to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear, bend, stand, climb, and walk. This is largely a sedentary role; however, some lifting is required. This would require the ability to lift and move hardware weighing up to 50 pounds. The Service Desk Engineer will use tools and equipment required for diagnostics, repair, installation, and maintenance of tech equipment.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO Statement:

Government Scientific Source ("GSS") is a covered federal contractor or subcontractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such, GSS is bound by the terms of VEVRAA and Section 503, and shall not discriminate against individuals with disabilities, and is committed to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

It is the policy of Government Scientific Source ("GSS") to provide equal employment opportunity (EEO) to all persons for employment regardless of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law.

As a federal contractor, GSS is subject to the Safer Federal Workforce Task Force which requires covered contractor employees to be fully vaccinated by January 18, 2022.

GSS offers excellent benefits including health insurance, FSA/DCA, 100% company paid life and disability insurance, 401(k), profit sharing, PTO, tuition reimbursement, flexible schedule, onsite fitness room and more.

Keywords: Government Scientific Source, Reston , Service Desk Engineer, Engineering , Reston, Virginia