Close Support Engineer
Company: NT Concepts
Location: Reston
Posted on: June 21, 2022
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Job Description:
As a member of our solutions delivery team, you will have the
unique opportunity to work on programs advancing the digital
transformation of critical government systems. This program is
operating and enhancing open-source sources and collection through
the delivery of superior network, platform, and systems engineering
solutions. Job Description: NT Concepts is seeking a Systems
Engineer/Close Support Engineer to support end users and resolving
desktop issues as part of a 24/7/365 support team. Primary
Responsibilities: Supporting the end user and resolving desktop
issues as part of a 24/7/365 support team Imaging workstations,
laptops and deploying end user systems to the local user desktop or
shipping systems to offsite locations Replacing and installing end
user devices such as keyboards, additional monitors, headsets for
phones, and other hardware for users when requested Basic software
troubleshooting Monitor, resolving, and document service tickets
and requests Maintain hardware inventory Troubleshooting problems
on end user devices such as printers and local network connections
Uploading files from media to the Organization Shared drive Perform
site survey of new office locations Basic Qualifications:
Clearance: TS/SCI with polygraph (Active) Experience providing
close support and / or systems engineering support Experience
monitoring, resolving, and documenting service tickets and requests
MS Office suite proficiency, to include Teams, Outlook, Word,
Excel, PowerPoint, and SharePoint Ability to provide clear,
accurate, and simple explanations of technical procedures and
processes to audiences of varying degrees of technical proficiency
Strong troubleshooting skills, analytical problem-solving ability,
and organizational skills Ability to work in a team environment
Clearance: TS/SCI with Polygraph (Active) Preferred Qualifications:
Microsoft Administrator certifications Certified Information
Systems Security Professional (CISSP) or CompTIA Security Plus
certification Location: Reston, VA Physical Requirements Prolonged
periods sitting at a desk and working on a computer Must be able to
lift 10-15 pounds at times #CJ
Keywords: NT Concepts, Reston , Close Support Engineer, Engineering , Reston, Virginia
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