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Network Operations Center Engineer (TS/SCI Required)

Company: For Your Information, Inc.
Location: Reston
Posted on: June 24, 2022

Job Description:

FYI For Your Information, Inc. is one of the fastest growing and most successful woman-owned Federal contractors in the country. We have won awards for being a Great Place to Work and continue to make ground-breaking advancements. We focus on career development and promotion people are the core of everything we do. If you are looking for a career and not just a job, you're in the right place!

FYI For Your Information, Inc., is a Woman-Owned Small Business GSA schedule vendor that is a premier provider of Human Capital, Training, and Information Technology services.

FYI attributes this capacity to deliver quality services to many factors, including FYI's in-house recruiters, senior HR professionals, corporate administrative staff, and agile, committed management resources. FYI's focus on the national, regional and local requirements of its customers, and a corporate organizational structure with sufficient depth of skills and authority to deploy and manage scalable teams, allows FYI to be responsive to the real-time needs of our Federal clients.

FYI's Benefits/Incentives: What is in it for you?

Opportunity to work remotely (per contract requirements).

A knowledgeable, high-achieving, experienced, and fun team.

A diverse work atmosphere.

The chance to be part of a rapidly growing company and the next success story.

Team building and innovation.

A competitive base salary with a loaded benefits package plus 401K.

Tuition/Education Assistance

Personal computer device allowance.

Pet Insurance.

Summary:

Administers and maintains network and server resources in support of routine and mission-focused operations; resolves reported and detected incidents to ensure the smooth operation of the network and attached systems. Applies advanced consulting skills and/or extensive technical expertise, full industry knowledge. Conducts and manages monitoring of overall system health across the enterprise. Develops innovative solutions to complex problems. Works without explicit direction; mentors and may supervise team members. Bachelor's degree and 5+ years directly related experience or Master's degree and 3+ years directly related experience. Years of experience may be accepted in lieu of degree for certain roles. Certifications may be accepted in lieu of a degree for certain technical roles.

Key Role Description:

Performs real-time monitoring and maintenance operations of network device, server assets, and mission critical systems, enterprise services, and networking infrastructure across multiple physical sites on disparate networks. Servers as Tier III support to escalate and resolve technical issues on operational network environments. Collaborates across multiple engineering disciplines, resolving network incidents to ensure optimal network operation center performance. Builds, configures, tests, hardens, and decommissions Windows and Linux servers. Conducts in-depth research into vendor-specific technical documentation, system event logs to identify root causes and provide expert recommendations to resolve long-standing issues. Configures interfaces on Cisco IOS, IOS-XE, IIOS-XR, and NX-OS devices. Develops/modifies zone-based firewall policies on Juniper SRX Firewalls. Conducts firewall changes, creates or troubleshoots F5 iRules, manages DNS entries and port security. Logs and tracks all work products in ticketing system, recording applied diagnostic techniques used to complete the tasks. Develops and maintains comprehensive documentation for all troubleshooting procedures, patching plans, and required fix actions.

Qualifications:

Experience with an Operations and System/Network Administration role, performing O&M, troubleshooting of existing systems, and ability providing some system engineering and system integration support

Knowledge of networking (routing and switching, firewall management, and client connectivity issues), system administration (Windows and Linux experience both valuable), security posture assessment and remediation

Ability to troubleshoot issues across multiple teams and disciplines, clearly communicate and track reporting requirements, quickly gain expertise on a variety of new systems and applications, manage multiple simultaneous projects, coordinate with both internal and external teams

Firm grasp of common TCP/IP ports and protocols (DHCP, DNS, SMTP, SNMP, SSH, LDAP, etc.)

Knowledge of the Open Systems Interconnection (OSI) Model and relevant troubleshooting steps for layers 1-4

Experience developing and enhancing IT troubleshooting processes and standard operating procedures

Understanding of Active Directory structure and Group Policy Objects

Ability to quickly and clearly communicate both verbally and in writing across multiple platforms

Certification: 8570 compliant IAT level 2 certification

Nice if you have:

Experience with monitoring solutions such as SolarWinds, Infoblox, Splunk, or Cisco Client

Knowledge of process improvement methodologies and process engineering

Ability to troubleshoot complex technical issues involving network configuration, server configuration, and application configuration

Ability to document processes and lessons learned

Ability to research new and emerging technologies and document recommendations

Ability to extract and document user requirements

Experience with virtualization, including VMware and VDI

Experience with task automation or system orchestration via PowerShell, RHEL, Ansible

Knowledge of vulnerability and STIG scanning tools, including Nessus, SCC Tool, ACAS, and Tanium

Experience with basic network administration, including switchport configuration, zone-based firewall policy management, DHCP support, and DNS management

Experience with managing enterprise applications such as Microsoft Exchange, JIRA, Microsoft SCCM/MECM, and Skype for Business

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Keywords: For Your Information, Inc., Reston , Network Operations Center Engineer (TS/SCI Required), Engineering , Reston, Virginia

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