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Automated Speech Recognition (ASR) Engineer - XM Discover

Company: Virginia Economic Devel Partnership
Location: Reston
Posted on: September 18, 2022

Job Description:

The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

About the role:

As an ASR Engineer on the Speech Engineering team, you will be working with software developers and implementation consultants to evaluate and improve the accuracy of Qualtrics' automated speech recognition (ASR) systems. This role involves a blend of research, innovation, and ingenuity in order to solve very real and practical ASR problems. In this role you will be doing things such as:

  • Building acoustic and domain models
  • Performing WER analysis as well as Qualtrics -specific accuracy analysis
  • Researching applicable noise reduction techniques
  • Collaborating with subject matter experts to tune ASR output in support of specific business problems
  • Assembling training data to support tuning activities
  • Defining best practices for handling audio quality problems and other ASR-related issues About the team:

    The Qualtrics Speech Engineering team is a deeply technical team that works alongside software engineers to get the most out of the Qualtrics ASR system. The team uses state of the art tools and software to evaluate and improve automated transcription processes, as well as to implement new ASR techniques and enhance existing approaches. The team's research helps guide the development of software and models that are a part of the automated transcription process, while the team's practical focus ensures that all work can be used in real-world applications.

    About you:

    You are a curious, enthusiastic, and technical candidate with a proven record in audio processing or digital audio manipulation. A good combination of the following skills and experiences makes you a good fit for this role:
    • Degree in Linguistics, Speech Pathology, Computational Linguistics, or Audio Engineering
    • Experience managing or manipulation audio files for human voice and speech
    • Knowledge of Digital Audio Containers, Codecs, and Compression algorithms (G.711, G.729, PCM, etc)
    • Facility with Linux command line tools, for example ffmpeg and sox
    • Familiar with machine learning and speech recognition Qualtrics has moved to a hybrid work environment. The majority of our employees will be assigned to a physical office location and be expected to work at least one day a week in the office. Check out this blog by our CEO, Zig Serafin to learn more about our philsophy around hybrid work.

      Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employement without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

      Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.


Keywords: Virginia Economic Devel Partnership, Reston , Automated Speech Recognition (ASR) Engineer - XM Discover, Engineering , Reston, Virginia

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