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NOSC Operations Engineer

Company: Crystal Management - CMIT
Location: Reston
Posted on: July 9, 2024

Job Description:

Who We Are.
At CMIT, we do more than provide real-world solutions. We deliver transformative results. Through cutting-edge technology and process innovations, we are changing how federal and commercial clients worldwide deliver their mission. A service-disabled veteran-owned small business, we take pride in serving our nation through exemplary support for our clients and employees alike.

CMIT is seeking a motivated, career and team-oriented cybersecurity data engineer in support of the U.S. Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Continuous Diagnostic & Mitigation (CDM) Data Services Program. The CDM Data Services Program is a critical component of CISA's national effort to ensure the defense and resilience of cyberspace.
CDM Data Services' mission is to provide a standardized platform to collect, transform, and integrate cybersecurity data from relevant authoritative data sources into a coherent data, delivering actionable information into Agency and Federal Dashboards to identify risk areas in support of mitigation as well as to facilitate coordinated agency and national response to cyber-threats.

The highly skilled and motivated NOSC Operations Engineer supports the Continuous Diagnostics and Mitigation (CDM) program at the Cybersecurity and Infrastructure Security Agency (CISA). As an integral member of the team, the position is responsible for ensuring the smooth operation and maintenance of the Network Operations and Security Center (NOSC) infrastructure and systems, with a focus on supporting applications such as Elasticsearch, Elastic Kibana dashboards. Additionally, the role is responsible for escalation to engineering, opening tickets, and responding to customer questions on data.

  • Monitor and maintain the NOSC infrastructure, cloud systems, and cloud network devices, including Elasticsearch and Elastic Kibana dashboards, to ensure optimal performance and availability.
  • Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues related to network connectivity, software, and security, specifically related to Elasticsearch and Elastic Kibana.
  • Conduct regular system audits, performance tuning, and capacity planning for Elasticsearch and Elastic Kibana to proactively identify and address potential issues.
  • Implement and maintain security measures to protect the NOSC infrastructure, including Elasticsearch and Elastic Kibana, from unauthorized access, viruses, and other security threats.
  • Assist in the installation, configuration, and maintenance of network devices, servers, and software applications, with a focus on Elasticsearch and Elastic Kibana.
  • Develop and maintain technical documentation, including standard operating procedures, system configurations, and network diagrams for Elasticsearch and Elastic Kibana.
  • Escalate technical issues to engineering teams when necessary and collaborate with them to resolve complex problems.
  • Open and manage tickets for incidents, problems, and change requests, ensuring timely resolution and proper documentation.
  • Respond to customer questions and inquiries regarding data in Elasticsearch and Elastic Kibana, providing accurate and helpful information.
  • Participate in on-call rotations and respond to incidents and emergencies related to Elasticsearch and Elastic Kibana in a timely manner.
  • Stay up to date with industry trends, emerging technologies, and best practices related to NOSC operations, Elasticsearch, Elastic Kibana, and cybersecurity.


    • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience) required
    • Relevant certifications (e.g., CCNA, Security+CE) are a plus.

      Qualifications Required

      • Minimum of 3 years of experience in network operations, systems administration, or a similar role.
      • Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.
      • Experience with Elastic Search and Elastic Kibana, including installation, configuration, and maintenance.
      • Familiarity with Security, Network and Application monitoring tools, such as AppDynamics, DynaTrace, Azure Monitoring, Azure Sentinel.
      • Proficiency in Linux/Unix and Windows server administration.
      • Experience with Azure and AWS, including infrastructure management and deployment.
      • Understanding of cybersecurity principles and best practices.
      • Excellent problem-solving and troubleshooting skills.
      • Strong verbal and written communication skills.
      • Ability to work remotely within the United States on a Eastern Time Zone telework schedule.

        Preferred Skills

        • Ticketing Software
        • Azure or AWS Hands-on Experience

          Clearance Requirements

          • Must be a US citizen and pass a background investigation.
          • Able to obtain and maintain a DHS Suitability/Entry on Duty (EOD).

            Who Makes It Happen.
            At CMIT, we firmly believe that our innovative solutions are only as powerful as the teams harnessing them. Our people are more than just contributors - they are at the heart of everything we do and every success that we earn. Our employees are offered ample options to design a personalized benefits package that best meets their needs. Options include:

            • Medical / Rx
            • HSA / FSA
            • Dental & Vision
            • Life / AD&D
            • Long & Short Disability
            • Disability Insurance
            • Accident Insurance
            • Critical Illness
            • Hospital Insurance
            • Pet Benefits
            • Education/Training Program
            • 401k Retirement
            • Generous Paid Time Off
            • Flexible Parental Leave
            • Volunteer Time Off
            • Flexible Work Locations
            • Alternative Work Schedules

              CMIT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
              This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

              COVID-19 Safety Protocols: To protect the health and safety of its employees and to comply with customer requirements, employees in certain positions may be required to be fully vaccinated against COVID-19 or subject to facility entry safety protocols (e.g., testing, masking, physical distancing), subject to the status of the federal contractor mandate and customer site requirements.

Keywords: Crystal Management - CMIT, Reston , NOSC Operations Engineer, Engineering , Reston, Virginia

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