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Service Engineer II (Shift)

Company: CSRA
Location: Reston
Posted on: September 9, 2018

Job Description:

Clearance Level Must Currently Possess:

Top Secret w/SCI eligibility

Clearance Level Must Be Able to Obtain:

Top Secret SCI



Job Family:

Information Technology

Job Description:

The Microsoft Azure platform is comprised of a large global portfolio of more than 100 data centers and 1 million servers. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.-

GDIT has partnered with Microsoft in support of Microsoft-s Secure Operations Center (SOC) that provides end-to-end operational support for the Azure core and Office365 platform. Operational support is comprised of three teams: Livesite, Network Management, and Customer Reported Incidents. These teams span across various product groups, including Azure, Active Directory (AAD), and Office365.The services will be operated from two Microsoft SOCs in Redmond, WA and Reston, VA, with the penultimate goal of supporting all US Government environments from the same SOC.

GDIT is looking for a Service Engineer II that holds TS/SCI with FS Poly clearance for a position located in Reston, VA.

Essential Job Functions:

* Demonstrated experience diagnosing/debugging faults in complex services or distributed systems
* Working knowledge of enterprise network gear including routers, switches, and load balancers
* Working knowledge of enterprise routing protocols and IP subnetting
* Experience using common diagnostic tools like Netmon, WinDBG, and Wireshark
* Experience with PowerShell, SQL, and Python scripting
* Able to diagnose and mitigate faults
* Able to identify and drive recovery levers with feature teams
* Able to communicate effectively through written and oral English
* Able to interact with external customers & partners on behalf of Microsoft
* Ability to perform work under continuous deadline pressure
* Ability to identify and script automatable problems, perform work with efficiency in mind

Required Qualifications:

* BS or equivalent + 2 yrs related experience, or MS + 0 yrs experience
* Hold active TS/SCI with FS Poly as defined by Clearance Requirements section
* 2-4 years of experience diagnosing/debugging faults in complex online services
* Must be open to shift work as 24/7 support is needed

# of Openings:


Scheduled Weekly Hours:


Telecommuting Options:

Telecommuting Not Allowed

Work Location:

USA VA Reston - Not Applicable (VAC037)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. - provided by Dice Diagnostic, Genetics, Management, PowerShell, Protocols, Python, Routers, SQL, Switches

Keywords: CSRA, Reston , Service Engineer II (Shift), Engineering , Reston, Virginia

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