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Sr. App Mgmt Support Engineer

Company: Request Technology, LLC
Location: Reston
Posted on: December 9, 2018

Job Description:

***We are unable to sponsor as this is a permanent full time role***Responsibilities

  • Provide Level 2 support for production business applications
  • Perform job failure analysis and problem symptom analysis
  • Support incident and problem management processes
  • Conduct Impact analysis for infrastructure and application upgrades
  • Maintain knowledge database articles
  • Provide application system account support, including password management, release management, and production support
  • Perform analysis to resolve application data issues (for a subset of applications)
  • Provide production reports on a daily, weekly, monthly or ad hoc basis as required
  • Participate in 24x7 on-call rotation coverage for all supported applications
    • Apply broad technical knowledge and skills to analyze, develop, create and implement process improvements, trouble shooting, and operational support
    • Code Scripts to perform Data Correction Utilities (for a subset of applications)
    • Utilize JILs (Job Information Language) for scheduling and running jobs with Autosys (for a subset of applications)
    • Collaborate with project teams on major upgrades and the rollout of new applications
    • Positively adapt to a rapidly growing and changing environment, while working under pressure
    • Serve as a champion for changeQualifications
      • Bachelor's degree in Engineering, Computer Science, Information Technology, related field or equivalent experience
      • 5+ years of relevant industry experience
      • 5+ years of application development or support coupled with infrastructure experience
      • 5+ years of collective experience with databases (Sybase, DB2, SQL Server, Oracle) and Security (firewall, AD, TAM, LDAP, certificate)
      • 5+ years of hands on experience with scripting language: UNIX Shell, Perl, etc.
      • 5+ years of strong experience in troubleshooting Unix/Linux, Networks, Firewall, Authentication, Security, DNS
      • 5+ years of strong support skills in middleware technologies (WebLogic, webMethods, Apache, Tomcat, MQ, IIS, etc.) in UNIX/Linux and/or Windows environment.
      • 2+ years of support experience on Oracle Fusion Middleware Stack (SOA/OSB/BAM etc.)
      • Strong knowledge of Java, JEE, JSF, JPA, JSP, Web Services, HTML, XML, JDBC, SQL, OOA and OOD Concepts
      • 5+ years of hands on experience with job automation tools like Autosys or BladeLogic and monitoring tools like SiteScope, Spectrum, etc.
      • 2+ years of experience on Log monitoring tools like LogLogic, Splunk, etc.
      • Strong organizational skills, ability to multitask, and ability to set priorities
      • Strong data analysis, decision making, problem solving skills, and able to drive issues to resolution - provided by Dice Networking, Firewall, SOA, OSB, Java, Webservices, BladeLogic

        Keywords: Request Technology, LLC, Reston , Sr. App Mgmt Support Engineer, Engineering , Reston, Virginia

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