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Service Engineer II (Shift)

Company: General Dynamics Information Technology
Location: Reston
Posted on: July 12, 2019

Job Description:

Clearance Level Must Currently Possess:Top Secret w/SCI eligibilityClearance Level Must Be Able to Obtain:Top Secret SCISuitability:PolygraphJob Family:Systems AdministrationJob Description:

The Microsoft Azure platform is comprised of a large global portfolio of more than 100 data centers and 1 million servers. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.---

GDIT has partnered with Microsoft in support of Microsoft's Government Cloud Collaboration Center (GC3) that provides end-to-end operational support for the Azure core and Office365 platform. Operational support is comprised of three teams: Livesite, Network Management, and Customer Reported Incidents. These teams span across various product groups, including Azure, Active Directory (AAD), and Office365.The services will be operated from two Microsoft GC3s in Redmond, WA and Reston, VA, with the penultimate goal of supporting all US Government environments from the same GC3.

GDIT is looking for a Service Engineer II that holds TS/SCI with Poly clearance for a position located in Reston, VA.

Essential Job Functions:


  • Demonstrated experience diagnosing/debugging faults in complex services or distributed systems
  • Working knowledge of enterprise network gear including routers, switches, and load balancers
  • Working knowledge of enterprise routing protocols and IP subnetting
  • Experience using common diagnostic tools like Netmon, WinDBG, and Wireshark
  • Experience with PowerShell, SQL, and Python scripting
  • Able to diagnose and mitigate faults
  • Able to identify and drive recovery levers with feature teams
  • Able to communicate effectively through written and oral English
  • Able to interact with external customers & partners on behalf of Microsoft
  • Ability to perform work under continuous deadline pressure
  • Ability to identify and script automatable problems, perform work with efficiency in mind

    Required Qualifications:

    • BS or equivalent + 2 yrs related experience, or MS + 0 yrs experience
    • Hold active TS/SCI with Poly as defined by Clearance Requirements section
    • 2-4 years of experience diagnosing/debugging faults in complex online services
    • Must be open to shift work as 24/7 support is needed

      #GDITpriority

      #DefenseCampNOVA

      Scheduled Weekly Hours:40Telecommuting Options:Telecommuting Not AllowedWork Location:USA VA RestonAdditional Work Locations:For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Reston , Service Engineer II (Shift), Engineering , Reston, Virginia

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