Product Manager, FEP
Company: CareFirst BlueCross BlueShield
Posted on: May 16, 2020
Resp & Qualifications
The core responsibilities of the position includes but not limited
to assess opportunities to build digital products to meet the
current and future business needs, define the product to be built,
and support marketing efforts that lead to product implementation &
adoption. The position will provide the direction, guidance &
leadership the product teams consisting of Product Owners, Business
Analysts, and UX, Business and Technical Architects responsible for
defining and articulating the digital products to be build. . This
position is accountable for the success of the product(s). The
Product Manager works directly with business owners/sponsors to
define high level business requirements, and to ensure that the
products support the organizations strategic roadmap. A successful
Product Manager will also be aware and sensitive to market,
industry, and other changes that drive successful digital product
Under the general direction of the FEP Director of Product
Management the incumbent's accountabilities include, but are not
limited to, the following:
* The ideal candidate will have technology product management
experience in the healthcare industry. This position will provide
the direction, guidance & leadership to define new Product
requirements or enhancements to existing product(s), and is
accountable for the success of the product. The Product Manager
works directly with the internal and/or external business
Manager/sponsor in defining the high level business requirements as
per the established strategic roadmap. This position will be
responsible and accountable for ensuring that solutions are sound,
lasting, achieve stated business goals/objectives and reflect
industry best practices. Candidate will have deep experience
managing, designing and building technology based products/systems
preferably using agile methodologies, like scrum and Kanban.
* This role will be responsible for working directly with Product
Owners, Project Managers, Architects and technical SMEs and other
team members to discuss the technical feasibility of business
requests, and to come up with the workable solution. S/he will work
with the respective business stake holders to define the Epics and
features for the product, and determine the priority. The
successful candidate will provide direction and support in defining
the Minimal Viable Product (MVP) for the Epic and/or features.
* The Product Manager will develop & maintain an integrated roadmap
for the products under their purview, will work cross-functionally
with other Product Managers and team to ensure that roadmap and
strategy aligns with that of the organization overarching product
direction and strategy.
* Guides & coaches Product Owners and Business Analysts on how to
determine the MVP of a product or feature. Mentors the team on how
to break down the MVP into the User Stories and team for writing
effective User Stories. Reviews the User Stories and provides
constructive feedback to the Product Owners and/or business
analysts. Provides inputs to the Scrum Masters on improvement
opportunities for planning and grooming sessions. Engages with
business stakeholders as-needed to educate and impart information
regarding agile delivery methodologies. Provides input and
champions agile process improvement initiatives based on
* Advocates and supports culture changes to improve digital product
delivery agility. Supports on boarding of new Product Owners and
Business Analysts. Provides coaching to team members who are new to
Scrum and Agile practices. Supports Team building and Team
development by recognizing and utilizing the strengths, abilities
and skills of individuals. Fosters an egalitarian environment that
breeds mutual respect, recognizes individual contributions, and
encourages participation in the agile processes. Supports and
welcomes team, business and stake holder feedback.
This position requires minimal on call for emergency situations
that may require immediate resolution. Local and some long distance
domestic travel s may be required. This position is subject to a
level 6C security requirement.
QUALIFICATION & EXPERIENCE REQUIREMENTS:
Bachelor s degree in Computer Science, Information Science,
Marketing, Business, or engineering or equivalent work experience
Must possess either of the following:
10 + years of IT and business experience in strategic planning,
business analysis, system analysis, technical design/development,
implementation, and maintenance of systems, preferably across
multiple hardware and software platforms or similar experience;
6+ years previous Product Management experience in a dynamic
high-technology environment is a key to success in this
Candidates should have proven experience leading multiple medium to
large projects. Experience working with internal and external
business and technical stakeholders and scrum teams. Ability to
make decisions and provide direction and guidance to the product
and technical teams. Should be comfortable developing digital
products across a broad range of platforms, from mobile to desktop,
and for commercial and consumer marketplaces. Ability to articulate
the business vision & requirements to the technical teams, and come
up with high level solutions. Experience with pitching new product
ideas to business stakeholders at various forums using tools like
presentations, product demonstration etc. Technical and Domain
knowledge of claims and benefits, enrollment & health insurance
industry preferred. Understanding of the contemporary technologies
and how technologies can be leveraged to solve business problems.
Flexibility is essential to this position. Excellent communication,
written as well as verbal, documentation and interpersonal
Prior experience as Technical Lead, System Analyst, and Business
Analyst with technical background is a big plus.
Prior management or demonstrated leadership experience
As a leader integral member of the team, responsibilities include,
but are not limited to, the following:
Managing Product roadmaps & backlogs for multiple products and
Scrum teams each having 7-12 cross-functional team members
(development, Test Engineers and Business Analysts) that have a
direct legal and/or financial impact to the Operations Center.
Coordinating with internal FEPOC teams and external FEPDO/Plans.
This includes product increment planning, sprint planning, product
demos, focus sessions, story grooming, sprint retrospectives and
mentor Product Owners. May be a part of a larger Program or a
Ensuring that business architectures, designs and processes are
sound and reflect industry best practices with an eye toward the
Providing strategic, tactical and day to day guidance to ensure
solid business solutions, architectures and designs.
Knowledge of Systems Development Lifecycle and the Project
Exhibiting business savviness and ability to discover the potential
business and product opportunities.
Developing product roadmaps, establishing priorities, and
influencing key stake holders.
Managing the creation and grooming of user stories and defining
acceptance criteria in Scrum.
Supporting product evolution by engaging all stakeholders and
sponsors, documenting future state requirements, developing of a
Product vision/roadmap for the future, and aligning stakeholders on
the path ahead.
Working closely with strategists, architects and scrum teams to
achieve lasting designs that will stand the test of time.
Providing subject matter expertise and knowledge transfer to the
Coaching and providing guidance throughout the project life
Ensuring the short and long term business needs are being
Identifying and mitigati
Keywords: CareFirst BlueCross BlueShield, Reston , Product Manager, FEP, Executive , Reston, Virginia
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