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Senior Commercial Manager

Company: gategroup
Location: Reston
Posted on: January 13, 2022

Job Description:

About usGate Gourmet, a gategroup company, is the world's largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.
Job SummaryReporting to the Regional Director, Commercial Services, the Senior Manager develops a data-centric strategy to incorporate into the Company's commercial services approach. This position will operate as the data hub for the organization, and the focus will be to evaluate the need for data analytics, and leverage or develop the appropriate analytical tools to support strategy development, operational and financial metric reporting, and planning, all while improving response times.
Main Duties and Responsibilities:

  • Senior support resource in the commercial services organization, with specific responsibilities of elevating the groups' data centricity and focus
  • Identify data, key metrics, and analytical tools that will direct internal teams' decision making
  • Develop new metrics and Key Performance Indicators (KPIs), that are grounded in reliable data sets, to drive strategic and proactive planning
  • Identify existing tools, and determine opportunities to streamline, with the goal of creating efficiencies that lead to quicker analysis and outcomes
  • Supports strategy development projects, notably by developing market knowledge, contributing to the strategy, target-setting, and planning process, contributing to and challenging the brand strategies and initiatives as well as planning of capital expenditure.
  • Assesses market risk and opportunities through analysis, as well as financial and operational performance
  • Ensures internal databases accurately reflect and report airline catering market landscape
  • Key liaison with our Business Development organization, supporting all sales administration and support elements, as part of the broader strategy to drive new business
  • Provide key market research on adjacent markets that direct our non-airline growth efforts
  • Supports the development of commercial proposals, leveraging technical skills to build dynamic pricing models
  • Develop and report metrics that provide our business development sales team the tools to drive sales
  • Creates and maintains sales pipeline tracking database, with emphasis on key metrics, to create prioritization and transparency
  • Develop a database repository to collect market intelligence specific to adjacent markets and non-airline customers
  • Supports internal reporting of KPIs, and facilitates reporting from customers into a reporting platform
  • Maintains tools used to analyze flight data, providing statistics to drive effective action plans for future adjustments.
  • Identifies opportunities to leverage and standardize metrics across all commercial accounts, driving consistency and efficiency
  • Other duties as assigned

    • Bachelor's degree from four-year college or university required
    • MBA preferred
      Work Experience:
      • Minimum 7 years of experience in Sales, financial planning and analysis, and/or airline catering industries required
      • Previous experience in Business Development or Project Management preferred
        Technical Skills: (Certification, Licenses, and Registration)
        • Must be able to obtain AOA access
        • Must have a valid driver's license
        • Must have a valid passport
          Job Skills:
          • Strong organization and/or project management skills
          • Account management
          • Strong analytical skills
          • Advanced Microsoft Excel skills
          • Large scale catering operations or logistics, airline catering experience preferred
          • Sales and/or customer service experience
          • Able to shift roles and responsibilities as business needs change.
          • Able to work effectively in a team environment.
          • Able to find innovative ways to solve problems
            Language / Communication Skills:
            • Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing with senior executives. Fluency in a foreign language is beneficial to the position, however not mandatory.
              Job DimensionsGeographic Responsibility: North AmericaType of Employment: full-timeExemption Classification: ExemptTravel %: 25% or moreInternal Relationships: Operations, corporate counterpartsExternal Relationships: Customers, vendorsWork Environment / Requirements of the Job:
              • Extended work hours
              • A high degree of confidentiality
              • Working knowledge of kitchen operations
              • Domestic and International customer experience in an operational setting
              • Combination of office and field (kitchen/CPU/supplier) work
                Gategroup Competencies Required to be Successful in the Job:
                • Thinking - Information Search and analysis & problem resolution skills
                • Engaging - Understanding others, Team Leadership and Developing People
                • Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
                • Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus
                  Demonstrated Values to be Successful in the PositionEmployees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
                  • We treat each other with respect and we act with integrity
                  • We communicate and keep each other informed
                  • We put our heads together to problem solve and deliver excellence as a team
                  • We have passion for our work and we pay attention to the little details
                  • We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
                  • We do what we say we will do, when we say we are going to do it
                  • We care about our coworkers, always taking an opportunity to make someone's day better
                    The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:

Keywords: gategroup, Reston , Senior Commercial Manager, Executive , Reston, Virginia

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