Company: Qualtrics Clarabridge
Posted on: January 16, 2022
About us:At Clarabridge we support your autonomy, independence,
and growth. As a purely commercial firm, there are no timecards or
clearances, and we offer unlimited PTO and flexible work
arrangements. Professional development opportunities include
conference travel and dedicated time for independent projects.
Perks include free coffee, sodas, and snacks, a pool table, waffle
Fridays, a gym, and proximity to the Wiehle Avenue Metro station.
Finally, as a member of an engineering team at a medium-size
company, you will be able to have significant direct impact on
technology and customers and will help shape the direction of our
product at Clarabridge. We are proud to be recognized with a
Glassdoor Employees' Choice Award for the Best Places to Work in
About the Role:
The Engagement Manager (EM) is part of our Global Professional
Services organization and is a high visibility role that plays a
vital part in the growth of Clarabridge. As an EM you will be
responsible for program delivery across a portfolio of key
customers - including collecting business and technical
requirements, documenting desired business outcomes, and
representing achieved business value to leadership and stakeholder
executives. It is the responsibility of the EM to ensure that
Clarabridge is delivering value to the customer in accordance with
the plan established in the Statement of Work (SOW) as well as
throughout the ongoing partnership.
What You'll Do:
Work with clients to define and document stakeholder's business
requirements, understand key business challenges, and develop the
customer's vision into a value-based solution.
Create goal-driven program plans and provide direct oversight of
assigned account portfolio throughout customer lifecycle. This
includes managing staffing, maintaining implementation plans,
identifying risks & issues, and setting clear project & timeline
expectations with clients.
Provide polished and timely client communication and responsive
follow through on all issues, actions, and escalations.
Lead collaboration with Professional Services teams such as
Business & Technical Consultants in delivery of insights-driven
business recommendations. Support and influence cross-functionally
among groups such as Product, Sales, Marketing, Security and
Build and maintain multi-level client stakeholder relationships to
ensure customer health and help to expand within existing accounts
as program needs mature from the delivery of our key offerings.
Contribute to a growing knowledge network of best practices and
methodologies that improve the effectiveness of our team and the
information available to our clients.
Bachelor's degree with 5+ years of experience in a management
consulting, CX, technical account management role, OR a master's
degree with 3+ years' experience in a management consulting, CX,
technical account management role
Track record of success in building customer relationships at
multiple levels of a clients' organization
Technical understanding of data integrations
Experience with data analytics & visualizations
Strong communication skills including written, analytical,
presentation and verbal (English- Must, Foreign Languages- Plus)
with the ability to effectively develop materials that are
appropriate to the audience and evangelize key concepts and best
Ability to collaborate with teams across the organization while
also being able to work independently and as a self-starter
Passion for solving customer challenges coupled with a commitment
to customer experience and satisfaction
Ability to properly explain technical tasks to non-technical
Ability to multi-task as he/she will be expected to work on
multiple engagements/initiatives simultaneously.
Advanced Microsoft Office Suite skills including Outlook, Word,
Excel, PowerPoint. (Project management tools & Jira - Plus)
Willingness to travel up to 10% or as customer requires
Keywords: Qualtrics Clarabridge, Reston , Engagement Manager, Executive , Reston, Virginia
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