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General Manager - Pitango Gelato

Company: Pitango Gelato
Location: Reston
Posted on: May 11, 2022

Job Description:

Job Description Job Summary: The General Manager oversees operations of a Pitango Gelato location, including supervising employees and shift managers. The General Manager should have a positive attitude, provide excellent customer service, work well alongside staff in addition to being able to delegate to staff and problem-solve as manager on duty when in a location. Pay rate: $45,000/year based on experience Benefits: -- Health care participation -- Paid Time Off -- Referral Program -- Bonus Structure Role and Responsibilities: -- The General Manager reports directly to the Director of Operations. -- Responsible for supporting all day to day operations of a store. -- Maintaining staffing for store including interviewing, hiring, scheduling training, and following up with staff needs -- Handles customer questions and concerns -- Troubleshoots issues with the internet, equipment, POS, and more -- Responsible for maintaining a clean and safe work environment for both staff and customers -- Serving gelato and all beverages to customers in an efficient manner while maintaining customer service standards, our managers lead by example and do not sit on the sidelines -- Opening and or closing the store, sometimes working late hours -- Availability during weekend shifts -- At all times you will act as an ambassador of Pitango Gelato and ensure that standards are being upheld in any and all locations that you may visit while on official business or not. This list is not exhaustive or conclusive. You will at times need to do what needs to be done to ensure the Pitango Brand is upheld to the highest of standards. Qualifications and skills: -- Experience influences your pay but is not required -- Must be self-motivated and able to keep busy without constant direction -- Must be able to delegate to others -- Must be able to problem-solve and act in unpredictable situations -- Must be personable and engaging with customers -- Must be able to meet the demands of a physically intensive position which requires lifting, standing for long periods of time, and reaching all flavors in the case. -- Must be able to lift at least 25 lbs. -- Must have reliable transportation to work -- Must be punctual -- Must be able to conform to a dress-code which includes headwear and unpolished nails -- Must have positive references We provide: -- Paid training -- Work uniforms ABOUT Pitango Gelato Pitango Gelato is a family-owned, multi-location gelato shop and cafe operator that believes in serving the highest quality gelato, pastries and food made from fresh ingredients. We are seeking highly motivated individuals who are passionate about food and hospitality to help us grow the company Company Description We are on a mission to serve the highest quality baked goods and frozen desserts. We make all food from scratch using painstakingly sourced fresh ingredients. We believe attention to detail, quality ingredients, and excellent customer service are key to providing the best experience for our customers and employees

Keywords: Pitango Gelato, Reston , General Manager - Pitango Gelato, Executive , Reston, Virginia

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