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Regional Delivery Manager - USA- East

Company: Software AG
Location: Reston
Posted on: June 17, 2022

Job Description:

Regional Delivery Manager - USA- EastResponsibilitiesThe Regional Delivery Manager (RDM) for Professional Services (PS) North America has three primary roles:1) Delivery of services, 2) Sales support to PS Sales, and 3) Management of consulting personnel. The primary goal of a Regional Delivery Manager is to ensure the successful delivery of PS projects and engagements. The RDM assures this by supporting the creation of clearly defined Statements of Work (SOW), with proper estimated level of effort, resulting in billable engagements having minimal risk and maximum project margin.The RDM will report directly to the Regional Vice President and serves as the lead delivery point of contact for the specified region(s) and is responsible for the estimation and scoping of services, approval of contracts for services, delivery of quality services, management of escalations, and accountable for the revenue forecast and profitability of the project portfolio for the region(s).The RDM will have the primary responsibility to ensure quality of delivery across the entire Software AG suite of technology (as well as new product lines released or acquired by Software AG).The RDM should have at least six years' experience in managing fixed price and Time and Materials projects (experience with Managed Services projects is required) and be comfortable managing multiple engagements, while providing oversight on the remaining portfolio of projects in the region.Along with the oversight of the project portfolio for a region and delivering billable services in lead roles, the RDM supports the regional PS Sales team and the regional license team in the sales cycle around major PS opportunities, ensuring an effective foundation is in place for successful engagements. The RDM may provide subject matter expertise in support of an opportunity by outlining the people, processes and technology necessary to implement a proposed solution. In concert with the sales teams, the RDM will support the creation of Statements of Work and work with the Resource Manager to coordinate the consultants (Software AG and/or Partner) and skills required to execute the engagement.The RDM is also responsible for direct management of Software AG consultants outside of those on engagements within the RDMs region. These consultants are managed by the RDM from a career, development and enablement perspective. This entails assessing and developing the skills of the consultant, setting MBOs (Management by Objectives), mapping out a career path, conducting appraisals and fostering the well-being and engagement of the consultant within Software AG.The RDM provides leadership for the region and for engagements/projects by:

  • Analyzing customer's business requirements and application objectives to develop the scope of services
  • Estimating for the scope of services, the time frames, costs, and staffing required to deliver the services work, ensuring quality and profitability of the projects in the region
  • Serving as 1st level of approval in Global Deal Desk for all deals in the region and responsible for accuracy of project calculation data.
  • Aligning with the Regional Vice President managing the revenue forecast and utilization for projects in the project portfolio of the region, including accurately managing the financial and required meta data for the project in the Open Air.
  • Managing the project margin ensuring we meet or improve on the sold as project margin.
  • Establishing project management and services delivery discipline, ensuring quality of services delivered in the region.
  • Adhering to and executing the processes and policies around project implementation and delivery services as dictated by PS Global Operations
  • Implementing and consistently applying the Prime methodology "Prime for PM" with focus on mitigating risks on engagements and projects.
  • Providing delivery leadership in the specified region, serving as an escalation point to assist and resolve issues within services delivery.
  • Managing own assignments (billable and non-billable) as project manager, solution architect, delivering to the requirements of the role being fulfilled
  • Providing guidance to other consultants regarding medium to large-sized implementations and retainer projects.
  • Developing mentoring relationships with staff personnel.
  • Engaging proactively and work as a team player with the licenses team, pre-sales team, technical support and business operations groups (Finance, Administration, HR).
  • Can serve as representative of the function of Regional Vice President, Sales for PS Delivery Unit NAM if requiredQualificationsThe RDM needs to have:
    • The ability to work both in a team atmosphere and independently.
    • The ability to be a strong leader, team builder, who is practical and reasonable and known for their professionalism.
    • Experience of creating SOWs and project plans for Fixed Price and Time & Material projects for private and government customers.
    • Excellent communication skills both verbally and in written communication.
    • The ability to use appropriate interpersonal styles and communication methods to gain acceptance of thoughts, plans, activities and process.
    • Excellent presentation skills and presence as a leader on project kick offs, Webinars, and PMO meetings.
    • Excellent negotiation skills for project scope, budget and change request management.
    • Experience in working within a variety of industries, different size client organizations and projects that span from 1 to 15 people in the range of 1 M EUR in revenue.
    • Experience applying a consultative delivery approach - leading and setting the pace with clients.
    • Strong quantitative, analytics, project, and people management skills.
    • The skills and understanding of the project financial variables such as margin, P&L, revenue recognition, utilization.
    • The ability to make and keep commitments, meet schedules and deadlines and complete assignments, projects and goals within the allotted timeframe and budget.
    • The ability to properly represent the company and its products; explaining and expressing facts about the company in a confident and convincing manner.
    • The ability to document agreements and create meeting minutes with quick turnaround/distribution to participants.
    • The initiative to keep skill-set (i.e. soft skills, technology, process, industry knowledge) up to date including proficiency and experience.
    • The skills to draft reports, memos and other documents that reflect the position of the organization in a clear and convincing manner.
    • The independence to solve problems but the ability to know when to involve others, focusing on making the best possible business decision.
    • PMP Certification or equivalent experience is desired.
    • Past working knowledge on webMethods Solution/Architecture/Delivery is desirable.TravelUp to 50% travel time is expected for this position. Travel will occur primarily in North America. However, opportunities may arise to support other countries.Additional Information
      • The RDM position has a billable component of 30% as dictated annually by the PS Americas Budget. Time is to be reported according to the guidelines set by PS Global OPS and PS Americas and is reported on a weekly basis in the time tracking system used by Software AG (OpenAir).
      • The location (base) for this position is anywhere in North or Southeast region of the United States preferably Boston, New York City or Atlanta.Culture
        We have an open-minded culture and many exciting projects where you have the freedom to "be your best you". You'll have opportunities for international collaboration on top of a comprehensive training and development program that encourages professional growth. We are in an innovative market and offer future-proof products. Most importantly, an overall a pleasant team-oriented working atmosphere.
        This is a fast-paced environment - we are looking for smart, high energy candidates who are driven to make a big impact and who want to work alongside a growing team. We collaborate often so you must be team player! The perfect candidate will thrive on the prospect of taking on new challenges and helping Software AG increase its leadership in the digital transformation marketplace!

        What to ExpectThe employees are smart, friendly and welcoming
        Health Insurance starts your first day on the job
        6 weeks of PTO - 3 weeks of vacation and 3 weeks of sick leave
        14 paid holidays (including a floating holiday and a community service day)
        401(k) Plan with up to 5% employer match
        Parental Leave
        Corporate discount purchase programs
        Group legal plans
        Pet Insurance
        And MANY more#LI-OU1It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Employment practices shall not be influenced or affected by virtue of an applicant's or Employee's age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications. In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.
        Software AG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status. It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Employment practices shall not be influenced or affected by virtue of an applicant's or Employee's age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications. In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.

Keywords: Software AG, Reston , Regional Delivery Manager - USA- East, Executive , Reston, Virginia

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