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Engagement Manager II - Remote

Company: Akamai Technologies
Location: Reston
Posted on: June 17, 2022

Job Description:

Are you passionate about building relationships and ensuring customer success?Would you like to define long-term cloud strategy for our customers?Join our prestigious Professional Services teamOur Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients. We collaborate to solve problems, innovate to provide creative solutions and work to continuously improve for our customers and our team.Partner with the bestAs an Engagement Manager, you will maximize value, retention and growth throughout the customer lifecycle. You will help build, innovate and evolve customers performance and security strategies. Becoming an industry expert, you will find joy in delivering innovative outcomes for customers through trusted relationships, business acumen, and operational focus.As an Engagement Manager II, you will be responsible for:

  • Working independently as a trusted advisor for customer stakeholders to support their long-term strategy and visions
  • Owning the technical program management while maximizing Akamai's platform value for the customer
  • Being the central point of contact for customers and leading the integrated account team delivering customer success
  • Educating customers on and empowering their adoption of Akamai's products and services to support account growth
  • Responding to escalations when various program management issues arise and leading operational improvements to mitigate future risksDo what you loveTo be successful in this role you will:
    • 5 years of relevant experience and a Bachelors Degree
    • Demonstrate deep understanding of the consulting process and the building of effective relationships to ensure customer success
    • Show experience of managing and delivering large technical customer projects successfully
    • Be knowledgeable on Devops, web development, web performance and information security technologies such as HTTPS, DNS
    • Have internet technology experience, experience with products/processes related to application architectures or information security
    • Demonstrate good written, verbal and presentation skills including communicating complex technical content to a range of audiencesWork in a way that works for youWe recognize that the way in which people want to work and deliver at their best can vary for each person.This is a flexible role and may be performed at your home and/or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.Working with usAt Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.Working for youAt Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
      • Your health
      • Your finances
      • Your family
      • Your time at work
      • Your time pursuing other endeavorsOur benefit plan options are designed to meet your individual needs and budget, both today and in the future.About usInnovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.Join usAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
        Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
        Akamai is committed to complying with COVID-19 requirements in the countries where it operates. For locations or roles subject to vaccination mandates, we require proof of vaccination, as a condition of employment. We will provide additional details regarding our vaccine record submission protocols during the hiring and onboarding process.
        #LI-Remote

Keywords: Akamai Technologies, Reston , Engagement Manager II - Remote, Executive , Reston, Virginia

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