Community Manager
Company: Regus
Location: Reston
Posted on: June 18, 2022
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Job Description:
Community ManagerVA, RestonThe world of work is changing---short
commutes, flexibility, and convenience are the minimum standards
employees want when it comes to how they want to work!At IWG, we
are leading the way. We've built the world's largest workspace
network so that our customers can work from anywhere - from home,
on vacation, in an office, in a touchdown space, wherever they
want---in over 120 countries across the globe!Join us and help us
bring more freedom to people and businesses, while expanding our
network. You'll be able to enjoy a great work life balance and
competitive benefits, while growing your career path along the way.
The opportunityAs a Community Manager, you'll be responsible for
the smooth running of your center. You'll motivate your team to
create a great working environment to ensure customer satisfaction
and retention. A typical day at IWGYou start the day with a quick
review of the daily report, to plan the day and make sure
everyone's prepared.With one eye always on reception, you see
members turning up and the first meeting rooms guests arriving. You
welcome them and take them to their meeting room, show them the
facilities and help them set up their Wi-Fi connections and screen
sharing app for their presentation.Later you have a meeting to
learn more about a new member and get to understand his business
needs. You think about the other businesses in the center and how
you might be able to introduce him to a couple that may be of
interest at the networking event later in the week.It's time for a
quick coffee break, relax and enjoy a few minutes to yourself.A
large company is taking a whole floor of the center and is moving
in next week. You run through the move in detail with your
Community Associate, ensuring the welcome kit is prepared, and all
badges and keys are ready for handing over.Shortly before your
lunch break, a couple walk in enquiring about coworking membership.
Your colleague from sales is on their lunch break so you offer them
a coffee and give them a tour of the center, explaining all the
benefits of IWG membership. You are then off to lunch.Later in the
afternoon you review billing to ensure all customers are current
and walk the space to ensure everything is show ready for a tour in
the morning. You notice a few light bulbs out in the caf-- and put
a ticket in the service portal for replacement. You take a few
pictures of your show offices and post sales ads for your vacant
office.You've earned yourself another quick coffee break, relax and
enjoy a few minutes to yourself.Before heading out you review paid
time off requests for next month to ensure you have appropriate
coverage and prepare for a 1:1 coaching conversation with one of
your team members the next day. You do a final walk around the
building, speaking with members, asking how their day went as they
start to wind down and head for home.About youWe're looking for
someone who has the experience and aptitude to manage a
smooth-running operation. You'll need to be an accomplished
multitasker, able to pre-empt issues before they become problems,
and keep a team motivated and focused on service excellence. You
also need to be:
Keywords: Regus, Reston , Community Manager, Executive , Reston, Virginia
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here to apply!
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