IT Service Operations Manager
Company: Leidos
Location: Reston
Posted on: June 19, 2022
Job Description:
DescriptionJob Description:Ready for change? Why not change with
Leidos as our IT Service Manager to support a critical National
Media Exploitation Center (NMEC) program that brings Document
Exploitation (DOMEX) to the Intelligence Community (IC) using the
DOMEX Data Discovery Platform (D3P) working in either Bethesda, MD
or Reston, VA.As the Service Manager, you will support a variety of
infrastructure management activities and practices with a team of
about 100+ highly motivated, technical individuals who work in a
collegial, collaborative work environment. The Service Manager will
manage and lead a team responsible for building and maintaining the
infrastructure, software and micro-services system deployment of
the DOMEX Data Discovery Platform (D3P). D3P is a next generation
machine learning pipeline platform that provides data discovery
with cutting edge data enrichment, triage, and analytics
capabilities to Defense and Intelligence Community members. Your
key role is leading and coordinating multiple teams' tasks and
staff to ensure all the requirements are fulfilled in a timely
manner for successful deployment and maintenance of the system as
well as ensuring the deployed system meets customer's expectations.
In addition, you would contribute to the formulation of strategic
technology direction across all areas of responsibility, as well as
delivering all infrastructure, application and end user operational
services across our customer agency and partners. As the leader for
IT Operations, you would define how the underlying technologies are
delivered, bringing technical capability, features, self-contained
product and value-added mindset.Fun stuff you will be doing on the
job:
- Provide all customer-facing aspects for Platform IT Operations
across multiple development, test, integration, and production
environments, including a worldwide service desk, major incident
management, day-to-day operational support, and end-to-end customer
relationship management. Includes all service management
capabilities to ensure IT Operations is meeting platform service
requirements across the system.
- Collaborate with Agile Development and Integration teams to
ensure infrastructure requirements and deliverables are in
alignment with Agile Program Increment feature development/release
schedules.
- Be responsible for the maintenance and operational performance
of platform IT-managed applications once they have been placed in
production.
- Ensure the recovery time of a platform outage is minimized to
prevent negative business impact and improve system
availability.
- Improve resiliency of the application operational environment
through effective agile development participation and root cause
analysis and resolution, to reduce the number of
application/features/capabilities outages over time, and ultimately
be able to prevent outages and/or correct them before felt by the
business.
- Oversee the critical functions of the operational environment
management, from hardware to middleware to
features/functions/application services to end-point design.
- Provide a diverse set of infrastructure services including data
center operations, cloud operations, database management, backup &
storage, etc.
- Maintain critical relationships with managed service providers
such as Elastic, VMWare, and others to enable delivery of services
to our end customers.
- Develop relationships with external clients and organizations
to assess their technology, support, and security needs
- Offer innovative solutions that meet clients' needs while
remaining cost effective and help with process improvements
- Ensure successful operation of current technologies while
determining future operational technologies that will improve
stability and scalability.
- Manage projects by creating timelines, adhering to budgets, and
assigning staff members
- Track progress against the plan and create metrics
- Create reports for top management of system overview,
performance, upcoming features, etc.
- Responsible for the end-to-end lifecycle of services from
procurement through decommissioning, as well as cost transparency
across IT Operations products and services.
- Ensure there is continual improvement in the efficiency &
effectiveness of the entire organization through performance
dashboards.
- Provide technical leadership for the integration of
requirements, design, and technology.
- Work as communicator, and collaborator in a multi project,
multi contractor environment.
- Identify and communicate risks in a timely mannerThis is
you:
- A Master's Degree in Computer Science, Information Technology,
or a closely related discipline with at least 15 years of relevant
professional experience or 4 additional years of experience in lieu
of degree
- Active TS with potential to obtain a TS/SCI with Polygraph
clearance
- At least 10 years of experience with customer service
management
- At least 10 years of experience within a data center
environment
- At least 10 years of experience managing high performance teams
including functional leads/managers to deliver software
solutions
- ITIL Certification. Experience with ITIL service management
processes and tools
- Experience with Physical, Cloud, and Hybrid Architectures
- At least 5 years' experience with planning installing,
configuring, and testing, hardware OS software configurations
supporting virtual machines and containers.
- Experience with creating presentations, reports and
metrics
- Expertise in managing transaction workflow and messaging
middleware solutions, including queues, messaging middleware, and
other types of connectivity software that control message queues or
transaction flows
- Experience with creating and tracking plans
- Experience with CI/CD and DevOpsSec
- Experience establishing, maintaining, and communicating
Application Programming Interface (API) standards for accessing
transaction and messaging services
- Experience designing and deploying platforms for the processing
(extracting and carving), transport, storage, search, exploiting,
and sharing of "big data" using physical computing resources (i.e.
network, compute, storage) composed of clusters of commodity
hardware to support "shared nothing architectures" (e.g.
Hadoop)
- Experience with Service Level Management tools such as Remedy,
LoadRunner, etc.
- CompTIA Security+ Certification
- Strong verbal and written communication skillsYou will wow us
even more, if you have these skills:
- Experience with Agile frameworks, especially SAFe
Certification.
- Experience with deploying and configuring solutions to provide
and manage access to physical, virtual, and cloud-based computing
resources through software abstractions for resource allocation,
access control, and usage monitoring, including hierarchical
resource managers (e.g. Apache), software containers, software
container orchestration engines (Kubernetes and Marathon), virtual
machines, remote desktops, and virtual private networks.
- At least 8 years of Linux environment experience including
experience with shell scripting, networking, storage and release
management.
- Experience with virtualization and container platform known
error and bug lists.
- Experience with at least one development language such as Java,
Python, Ruby, Java Script.LInC
D3PPay Range:
Keywords: Leidos, Reston , IT Service Operations Manager, Executive , Reston, Virginia
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