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Senior Manager - Customer & Marketing

Company: Deloitte
Location: Reston
Posted on: June 22, 2022

Job Description:

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Advertising, Marketing, & Commerce (AM&C) offering helps public sector clients connect with the people, stakeholders, and citizens they serve. Our team works with agencies to transform, elevate, and modernize constituent-government experiences. GPS AM&C creates brands, develops content, and implements best-in-class marketing strategies to inspire engagement, influence behavior, and drive adoption across the country.

We serve our clients through the following types of work:

  • Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
    • eCommerce strategy, implementation and operations
      • Marketing Content and digital asset management solutions
        • Marketing Technology and Advertising Technology solutions
          • Marketing analytics implementation and operations
            • Advertising campaign ideation, development and execution
              • Acquisition and engagement campaign ideation, development and execution
                • Agile based, design-thinking, user-centric, empirical projects that accelerate results
                  Senior Managers and equivalents at Deloitte are expected to contribute to the firm's growth and development in a variety of ways, including:

                  Engagement Management : Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk

                  Client Management: Manage day to day interactions with executive clients and sponsors

                  Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

                  Practice Development & Eminence: Develop practical solutions and methodologies; develop "thoughtware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals

                  People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices


                  • A Bachelor's degree or higher
                  • 10+ years' experience in consulting, government, and/or digital agency environment.
                  • Specialized understanding of marketing strategy and business execution via technology enablement.
                  • Demonstrated understanding of the adoption of technology and its impact to future operating models and organizational structures.
                  • Ability to define trends across industries and articulate their impact to clients' business and strategic choices, particularly as it relates to social impact / purpose-driven focus areas and opportunities for innovation
                  • Superior critical thinking, analytical, and problem-solving skills
                  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
                  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
                  • May need to obtain and maintain a required clearance for a particular engagement or industry / sector
                  • Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve

Keywords: Deloitte, Reston , Senior Manager - Customer & Marketing, Executive , Reston, Virginia

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