Senior Manager - Customer & Marketing

Company: Deloitte
Location: Reston
Posted on: June 22, 2022

Job Description:

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Advertising, Marketing, & Commerce (AM&C) offering helps public sector clients connect with the people, stakeholders, and citizens they serve. Our team works with agencies to transform, elevate, and modernize constituent-government experiences. GPS AM&C creates brands, develops content, and implements best-in-class marketing strategies to inspire engagement, influence behavior, and drive adoption across the country.

We serve our clients through the following types of work:

• Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
  
  • eCommerce strategy, implementation and operations
    
    • Marketing Content and digital asset management solutions
      
      • Marketing Technology and Advertising Technology solutions
        
        • Marketing analytics implementation and operations
          
          • Advertising campaign ideation, development and execution
            
            • Acquisition and engagement campaign ideation, development and execution
              
              • Agile based, design-thinking, user-centric, empirical projects that accelerate results
                Senior Managers and equivalents at Deloitte are expected to contribute to the firm's growth and development in a variety of ways, including:
                
                Engagement Management : Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk
                
                Client Management: Manage day to day interactions with executive clients and sponsors
                
                Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
                
                Practice Development & Eminence: Develop practical solutions and methodologies; develop "thoughtware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals
                
                People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
                
                Qualifications
                
                
                
                • A Bachelor's degree or higher
                • 10+ years' experience in consulting, government, and/or digital agency environment.
                • Specialized understanding of marketing strategy and business execution via technology enablement.
                • Demonstrated understanding of the adoption of technology and its impact to future operating models and organizational structures.
                • Ability to define trends across industries and articulate their impact to clients' business and strategic choices, particularly as it relates to social impact / purpose-driven focus areas and opportunities for innovation
                • Superior critical thinking, analytical, and problem-solving skills
                • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
                • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
                • May need to obtain and maintain a required clearance for a particular engagement or industry / sector
                • Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve

Keywords: Deloitte, Reston , Senior Manager - Customer & Marketing, Executive , Reston, Virginia