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Sr. Customer Success Manager

Company: Resonate Networks, Inc.
Location: Reston
Posted on: September 24, 2022

Job Description:

Description Senior Customer Success ManagerReston, VAThis position is fully remote with the option to work in one of our office locations in Reston, Virginia, Washington, D.C., and New York City.We're looking for a driven,innovative, andteam-orientedCustomer Success Managerwho thrives amidst the challenges of a fast-paced environment.TheSeniorCustomer Success Manager (CSM) is responsible for ensuringthe success ofaportfolio of Resonate customers.As a trusted advisor, the CSM will employ Resonate insights, best practices, and capabilities to deliver maximum value to our customersthrough effective onboarding, adoption activitiesandanongoing strategic relationship. The results are increased customer satisfactionandretention ofResonate solutions.Responsibilities Discover and understand each customer's definition of success and ensurethe customer achieves their desired business outcomes: Develop a comprehensive understanding of typical business challenges and common objectives across your portfolio and appropriately map Resonate capabilities to customer needs Promotemaximum value fromacustomer'sinvestment through utilization of licensed capabilities and purchased services Identify risks to the customer achieving their stated businessoutcomesand work withtheinternalteam to build a risk mitigation plan Work with customers to develop methodology for measuring margin or revenue created from Resonate products and services Effectively network within accounts from the C-Level down, with focus on understanding and delivering against the customer's definition of success Drive onboarding, adoption,and continued usage of Resonate products and services: Leadtraining sessions for the Ignite PlatformResonate'sto drive platform adoption for new accountsand new users within an account Facilitate theuse ofResonate'sattributes and online behavioral data to drive achievement against key customer use cases such as new customer acquisition, competitiveconquestingand customer loyalty. Manage the implementation and execution of products relating to media execution, customer research/segmentation, and digital measurement strategiesincluding: Development ofrelevant customer profiles that align to the clients' target audience Implementation ofaudience and campaign strategies that are suited for the client's KPIs Pixel placement on client's webpages and/or media to drive insights, track specific KPIs, and optimize performance metrics Platformdata integration projects Provide strategic recommendations employing Resonate insights, best practices, and capabilities Coordinate the use ofResonate'sreporting capabilities to track performance against customer's business objectives Makestrategic campaign optimization recommendations to clients based on performance metrics and data to help achieve campaign goals Delivervaluable insights to the client about their campaignsand make recommendations for ongoing/new campaigns Work cross-functionally with other internal teams such assales,product, marketing, operations, and finance to ensurecustomer satisfaction, retention and expansion Contribute thought leadership and best practices, both internally and externally,toResonate'sgo-to-market strategy based on your direct engagement with customersQualifications & Experience Requirements Minimum 5 years customer support and/or account managementinsoftware and services Minimum 2years'experienceworking withdigitalmarketers, researchers,and analytics professionals Digital media planning/placementexperiencea bonus Proven effectiveness in: uncovering and understanding clientneedsand delivering strategic solutions building strategicclientrelationships leading and facilitatingclienttraining/workshops and collaborativemeetings Excellent verbal, written and interpersonal skills Excellent organization and attention to detail High level of aptitudewithSalesforce, Excel, PowerPoint and Word Bachelor's Degree required Flexibility for travel (approximately 25%)Personal Success Characteristics Strategic problem solver Collaborative team playerthatholds themselves and others accountable tohighperformance High level of personal drive and disciplinewitha desire togrowprofessionally Ability toquickly gain proficiency in new applications and technologiesAbout Resonate:Resonate is a pioneer in A.I.-driven consumer data and intelligence, delivering deep, dynamic insights, activation, and analysis in an easy-to-use SaaS platform. The Resonate proprietary, privacy-safe data set includes more than 14,000 fresh, relevant data points that describe more than 230 million individual U.S. consumers. Hundreds of companies use Resonate to drive better marketing strategy and execution fueled by a better, more comprehensive understanding of their customers and prospects that extends beyond traditional demographics, psychographics, and behavioral data to uncover why consumers choose, buy, or support certain brands, products, or causes. Empowered with unparalleled technology to drive insight into action, leading brands, agencies, and organizations use Resonate to identify, engage, and analyze these audiences, driving growth and increasing customer lifetime value. Headquartered in Reston, Virginia, Resonate is privately held and backed by Argentum Capital Partners, Revolution Growth, Greycroft Partners and iNovia Capital. For more information, please visitInformation:Find out more about our story atoffers a competitive compensation and benefits package.

Keywords: Resonate Networks, Inc., Reston , Sr. Customer Success Manager, Executive , Reston, Virginia

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