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Program Manager- Payroll

Company: Acumatica
Location: Reston
Posted on: November 19, 2022

Job Description:

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don't take our word for it-read what analysts like G2 and Info-Tech have to say about us.Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world's best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Construction, Distribution, and CRM, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations' unique strengths, and support their clients by following them anywhere on any device.Acumatica's culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.Acumatica is hiring for a Program Manager with payroll experience. This is a full time and remote role.Responsibilities: + Become a subject matter expert for platform, CRM, financials, and payroll including our software solutions and related ISV solutions+ Implementation and Deployment+ Partner with business and technical teams to define customer specific challenges and recommend solutions/strategies for the successful deployment of our products related to the core areas above.+ Ensure the Implementation Assist program is aware of new features and ensure VARs are receiving the required support to implement the core areas above.+ Submit Product oriented surveys to our VARs and Customers to gather feedback about our solutions and their implementation experience+ Engage with the partner consultant community including monthly calls, Teams channel etc.+ Actively participate in our Community forums and help address questions+ Product Feature Rollout+ Manage the rollout of new features and enhancements+ Identify and engage with potential beta customers and manage/oversee the Beta programs+ Work closely with beta customers and early adopters to better understand how they are using new features and document potential improvements.+ Keep leadership informed of key issues that may impact product or project completion, success, or other results.+ Product Gap Analysis+ Analyze customer challenges, define requirements, and recommend solutions for deploying our product to solve customer challenges+ Maintain relationships with select customers to collect insights and desired features for satisfying industry-oriented challenges with our solutions+ Conduct regular meetings with our leading VARs, collect feedback and organize into reports for leadership+ Customer Success and Support+ Establish processes for resolving support escalations. Conduct gap analysis and root cause analysis and communicate findings to the Product Teams.+ Oversee Community oriented communications and activities and ensure leadership is informed of necessary information+ Maintain dashboards and distribute reports about customers throughout their customer life cycle+ Work with Support team to identify topics for KB article on and help by writing and publishing the article+ Sales Support+ Ensure partners are conducting proper discovery and analysis of customer projects to mitigate risk and achieve successful deployment of financials, CRM, and payroll.You are a great fit for this position if: + You have ERP and payroll /accounting software experience.+ You have 5+ years of program management, product management, development, coordination and/or delivery experience with SaaS business applications. + You have a working knowledge of business accounting principles.+ You have experience working with cross discipline, geographically dispersed teams. + You possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. + You enjoy spending time in the market to understand our customer's use of our products and find innovative solutions for the broader market. + You are detail oriented and organized, with strong decision making and time-management skills + You have large company experience that you would like to apply to a smaller team. + You know how to build an action plan, laying out goals, strategies, tactics, and timelines. + You know how to listen, ask questions, and solve problems.? + You are self-driven and realistic about your goals. + You have exceptional organizational and communication skills. Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.Powered by JazzHR

Keywords: Acumatica, Reston , Program Manager- Payroll, Executive , Reston, Virginia

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