GCA Program Director
Company: Securitas Inc.
Location: Reston
Posted on: March 14, 2023
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Job Description:
JOB SUMMARY:
The Global Clients Americas Program Director (GCA PD) serves as the
Security Advisor for the client and provides strategic direction
and leadership for the assigned account/s. The GCA PD will have
full responsibility for the overall account strategy and
management, including the creation and execution of a security
program strategy, manage and align Securitas and Client/s goals,
and profitability of the account. Proactive account management that
includes consistency across footprint, refinement and improvement
and processes, and resolves issues with recommendations to avoid
reoccurring issues in the future.
Distinguishing Characteristics:
This job description applies only to administrative employees in
salaried supervisory positions that manage a specific account (work
unit), performing the routine duties of subordinates no more than
40% of the time.
ESSENTIAL FUNCTIONS:
--- The functions listed describe the business purpose of this job
or position. Specific duties or tasks may vary and be documented
separately. An associate might or might not be required to perform
all functions listed. Additional duties may be assigned, and
functions may be modified, according to business necessity.
--- All assigned duties or tasks are deemed to be part of the
essential functions, unless such duties or tasks are unrelated to
the functions listed, in which case they are deemed to be other
(non-essential) functions.
--- Associates are held accountable for successful job performance.
Job performance standards may be documented separately, and may
include functions, objectives, duties or tasks not specifically
listed herein.
--- In performing functions, duties or tasks, associates are
required to know and follow safe work practices, and to be aware of
company policies and procedures related to job safety, including
safety rules and regulations. Associates are required to notify
superiors upon becoming aware of unsafe working conditions.
--- All functions, duties or tasks are to be carried out in an
honest, ethical and professional manner, and to be performed in
conformance with applicable company policies and procedures. In the
event of uncertainty or lack of knowledge of company policies and
procedures, associates are required to request clarification or
explanations from superiors or authorized company
representatives.
Directs or completes tasks associated with these areas of
responsibilities:
1. Serves as a key point of contact to ensure the delivery of
high-quality customer service for assigned account/s; engaged in
improving and evolving the security program and leadership to
assigned account/s.
2. Full P&L ownership; analyzes operational and financial
indicators to continuously improve overall performance.
3. Coordinates activity and informs Vice President of Global
Clients Americas of respective vertical market, to provide highest
level of service for client; implements programs and initiatives.
Evaluates service quality and initiates any necessary communication
and/or corrective action in a timely manner.
4. Coordinates and performs Security Risk Reviews of client
facilities using industry best practices and client specific
assessment tools; implements and manages global safety programs;
coordinates with client to support special events or emergency
coverage as needed.
5. Ensures branches maintain a consistent focus on high quality
customer service; provides guidance and support in the retention of
profitable business.
6. Ensures appropriate staffing levels, in collaboration with area
management as necessary; ensures scheduling is handled effectively
to meet client requirements while controlling labor costs. Builds
and facilitates teamwork and partnerships and the implementation of
progressive change.
7. Addresses any actual or potential problems; coordinates global
RFI and global RFP responses for assigned client/s as required,
including the development of pricing models and strategies,
coordinates pricing information from all regions.
8. Meets regularly with client and Securitas management
representatives for account reviews; addresses any actual or
potential problems; assists in preparation of RFP responses;
provides support during client start-ups and transitions; supports
security planning, assessments and surveys; coordinates review and
update of global and local post orders; ensures contract compliance
throughout the entire portfolio.
9. Manages in client strategic budget preparation for guard
services and security system deployments.
10. Leads the client in the evaluation of global security needs and
determines feasibility of delivery of requested or desired service;
demonstrates understanding of and ability to operate in global
business environment.
11. Develops global service network for client locations and
establishes strong relationships with Securitas and with alliance
partners; Coordinates, monitors and evaluates global service
delivery; develops global best practices; applies GCA model to
global service delivery.
12. Innovates to improve current working practices, products, and
technologies to provide business opportunities and results;
achieves results by setting goals using quality planning, analysis,
and decision making; Takes initiative to identify current and
potential problems and determines the best solution.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference,
depending upon the nature of the position.
Education/Experience:
Bachelor's Degree preferred and a minimum of 5-10 years of
progressively responsible management experience in business
management or a closely related field.
Intermediate knowledge of Microsoft Office applications including
Word, Outlook, Excel and PowerPoint.
Working knowledge of Microsoft Office applications including Visio,
SharePoint and Teams.
EOE/M/F/Vet/Disabilities
#AF-SSTA
About Us
Securitas employees come from all walks of life, bringing with them
a variety of distinctive skills and perspectives. United through
our common purpose, we provide the security needed to safeguard our
clients' assets and people. Our core values - Integrity, Vigilance
and Helpfulness - are represented by the three red dots in the
Securitas logo. If you live by these values, we're looking for you
to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities
by providing the security services they need to protect their
assets, safeguard their people, and maintain their ability to
generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are
the foundation for our employees to build trust with customers,
colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to
safeguard their premises and valuables. We don't compromise on
integrity and create an open forum for our employees and customers
to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always
attentive and often notices things that others don't. Their
vigilance is necessary in order to be aware of potential risks or
incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees
are always ready to help if an incident occurs that requires
intervention regardless of whether or not it is directly related to
their job.
Keywords: Securitas Inc., Reston , GCA Program Director, Executive , Reston, Virginia
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