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Senior Director, Cloud Services (Assurance)

Company: Ellucian Inc
Location: Reston
Posted on: November 10, 2018

Job Description:

Activities:Full accountability for the quality of delivery.
Responsible for hiring and onboarding practices for team
Responsible for designing, communicating and meeting team metrics and SLO's
Communication and remediation of team organizational gaps, issues, successes and needs
Budget development and management for team
Manage to budget (margin) for customers in all regions of jurisdiction in coordination with Service Management team
Identify process gaps and participate in or own improvements
Communicate with entire team on the goals, objectives and directives of the entire Cloud Business Unit
Drive cultural adoption and participation in team culture for positive, cross org collaboration and ownership
Create process for continual runbook development managed by Regional Technical Managers
Mentor direct reports in management techniques
Plan and execute items necessary to ensure the team is Fully staffed according to need, budget, plan
Fully prepared to support the applications in scope
Following organizational policy consistently across all teams
Adhering to ITSM practices as designed for the CBU
Being the trusted advisor for customers
Recommending and guiding customers to best practices where they are not currently followed
Delivering with quality all items in the scope of services and none outside the scope








Company Information
Ellucian is the world's leading provider of software, services and insight to higher education. Ellucian helps the higher education community-students, faculty, and staff-achieve their goals more efficiently, effectively, and with reduced risk. Ellucian's comprehensive suite of software solutions includes student information systems (SIS), finance and HR systems, recruiting and retention systems, among other offerings. With more than 1,500 institutions subscribing to Ellucian's cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions. Ellucian also supports the higher education community with a range of professional services, such as application software implementation, training, education, and management consulting. More than 2,400 institutions in 40 countries rely on Ellucian to help enable the mission of higher education.

Keywords: Ellucian Inc, Reston , Senior Director, Cloud Services (Assurance), Executive , Reston, Virginia

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