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Director, Global Solutions Center

Company: BridgeStreet Global Hospitality
Location: Reston
Posted on: September 15, 2019

Job Description:

Position Overview:

The Global Solutions Director (GSD) position will oversee all inside sales activities within the various named brand accounts as well as securing external global reservation leads and converting them to consumed revenue. The GSD will be responsible for managing the contact center as well as guest experience and will be responsible for creating and implementing a strategy to deliver on business growth. Specifically aligning the GSC with current global sales initiatives, delivering on current and future growth plans by targeting named brand accounts, onboarding new global business, converting incoming leads to reservations, and working with the supply chain to satisfy client needs. The GSD is also responsible for the strategy of securing reservation conversions of our global clients and delivering on BridgeStreet superior customer service experience. Working under direct supervision from the Vice President, Global Solutions Center and in conjunction with the sales, operations, and supply chain the GSD will act as business leader to provide revenue growth for our global business.

Responsibilities:

Achieve target percentage of new revenue growth year over year within the global business segment.

Leading the GSC to secure reservations for global business and Brand Accounts in core markets and Supply Chain

Delivering on revenue and growth targets

Ensure GSC converts incoming leads to reservations

Work with prospective and current clients to satisfy extended stay needs

Managing to ensure GSC team hits their individual and team goals in Guest Satisfaction (GSS) and lead conversion.

Work with sales and operations leadership to ensure strategies are aligned

Train, hire, and termination responsibility for GSC team.

Reporting:

Develop monthly and quarterly account plans and action steps for top accounts

Review monthly inside sales goals, revenue numbers and ensure established targets are maintained or exceeded

Ensure compliance with RISE, Oscar, and CRM

Participate in weekly forecasting (MFR) and be an expert on the business performance of the GSC.

Additional responsibilities and expectations:

Work within budget

Responsible for the development, training, and delivery of all client inside selling strategies

Compile, distribute and implement best inside selling practices

Lead all global inside sales initiatives for named Brand Accounts

Participate in apartment pricing issues and decisions for the supply chain

Develop and implement business plans that align with corporate strategy.

Develop strong relationships with global clients and guests through routine contact on the phone and email.

Prepare business presentations as needed and tailored to target companies on the operation of the GSC.

Communicate trends to business leadership on intelligence and formulate inside selling strategies based on that analysis

Work with sales to establish strategic business plans to ensure maximum revenue capture of brand accounts.

Specific Job Knowledge, Skills and Ability Requirements:

Successful leadership in inside selling across multiple market segments, preferably in the hospitality, finance, insurance, relocation, consulting, energy or telecommunications.

Previous experience managing a national call center

Previous experience establishing inside sales goals, action plans, and managing the team to achieve those goals.

Ability to lead a team that supports Fortune 500/1000 corporate clients and delivering on contracted services.

The ability to demonstrate a customer focused approach to problem solving and resolution skills.

Strong innovation and experimentation skills.

Current knowledge of travel and or relocation industry, current market trends and economic factors

Extensive skill in development and delivery of inside sales strategies

Ability to access, understand and accurately input information using Microsoft WORD, Outlook, Access. PowerPoint, RISE, and CRM.

Ability to read, listen and communicate effectively in English, both verbally and written

Previous experience using Sales Automation Software for tracking inside sales and account activity

Proven success in a Customer focused sales environment

Exceptional inside sales management skills

Ability to both manage the call center as well as communicate and report to Executive Leadership on the performance of the business unit

Education:

BA or BS from an accredited college or university

Formal inside sales management training is preferred.

Keywords: BridgeStreet Global Hospitality, Reston , Director, Global Solutions Center, Executive , Reston, Virginia

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