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Manager of Cloud Operations

Company: Qomplx
Location: Reston
Posted on: October 12, 2019

Job Description:

The Manager of Cloud Operations oversees a team of Engineers and Operators to deploy and monitor both on-premise Data Center and Public Cloud hosted customer installations of the QOMPLX platform. This role is responsible for developing processes and managing a team of operations engineers to deliver exceptional performance (24x7) of our solutions to our valuable customers. The ideal candidate must have superior communications skills, broad, hands-on technical experience and leadership capabilities. This role will help drive our already high-performance operations team to new levels of support and satisfaction for our customers.

Responsibilities

The successful candidate will be responsible for managing and monitoring SaaS platform solutions with a distributed, world-wide team of engineers and technicians. This includes the collection of operational and management metrics to drive continued maturity in our offerings.


  • Manage the operations onboarding of new customers onto the QOMPLX platform and support system framework.
  • Help define the roadmap and evolution of the QOMPLX cloud offering and go-to-market strategy in collaboration with the product organization.
  • Act as the customer to our product engineering and DevOps teams to improve service delivery and system health.
  • Help build a team to monitor and tune solutions on behalf of our customers, providing Tier 1 support and escalating where appropriate.
  • Manage the establishment of operational measurements and management reporting, delivering regular reports that demonstrate KPI compliance.

    Qualifications

    This is a hands-on, technical role. The successful candidate will be required to understand system architectures, dive in to operate and optimize performance, and run troubleshooting and corrective actions to ground by working collaboratively with the larger team.

    • Bachelor's Degree in Computer Science, Information Systems or related degree is required
    • 5+ years of previous 24x7 SaaS and data center management experience using standard operations tools for on-call management and alerting.
    • Ability to communicate clearly and professionally both verbally and in electronic documents
    • Hands-on experience with IT systems concepts including TCP/IP, DNS, DHCP, VPN, firewalls, etc
    • Knowledge with monitoring protocols and techniques and the ability to structure SOPs to provide a comprehensive and consistent engagement on behalf of our customers
    • Must have experience with both Windows and Linux/Unix operating systems.
    • Experience with public cloud providers such as AWS or Azure (certification a plus)

      About QOMPLX:

      QOMPLX--- makes it faster and easier for organizations to integrate all the disparate data sources across the enterprise into a unified analytics infrastructure to make better decisions. This broader analytics infrastructure is provided through QOMPLX:OS, an enterprise operating system that powers QOMPLX's decision platforms in cybersecurity, insurance underwriting, and quantitative finance. Headquartered in Reston, VA, QOMPLX, Inc. also has offices in New York and London. More information about QOMPLX can be found at https://www.qomplx.com/.

      We pride ourselves on integrity, humility, resourcefulness, collaboration, and our ability to tackle the world's most demanding problems. We are looking for exceptional talent to help us grow.

      If this type of environment sounds exciting, reach out to us directly via application at https://www.qomplx.com/careers/ with a resume and cover letter.

      QOMPLX offers a competitive salary, a full range of benefits starting day one, including 401(k) and medical, dental & vision coverage, flexible "Personal Time Off (PTO)" plan and 10+ paid holiday days per year

Keywords: Qomplx, Reston , Manager of Cloud Operations, Executive , Reston, Virginia

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