Account Executive, Government
Company: T-Mobile
Location: Reston
Posted on: January 16, 2023
Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!Job Overview
The Account Executive, Government position focuses on the customer
life cycle, supporting the growth of State and Local Government.
The primary responsibilities are to sell to State and Local
accounts, renew contracts, increase customer satisfaction, and
improve revenue while driving customer retention activity. As an
Account Executive, your performance is evaluated on your ability to
meet sales expectations and maintain a high level of job
performance through a variety of metrics focused on building the
business. The quality and method of work must be consistently
completed in accordance with T-Mobile's core values.
Requires competency in customer focus, change & innovation,
strategic thinking, relationship building & influencing, talent
management, results focus and inspirational leadership.Job
Responsibilities:
- New Sales activities: Utilize contact list to call leads to
generate sales opportunities. Exceed monthly sales, renewal, and
churn target goals. Welcome customers to T-Mobile and review
service agreement, answer questions regarding service, and probe
for additional business. Sustain monthly call goals as expectations
dictate.
- Account Management and Maintenance Activities: Establish and
cultivate customer relationships to drive sales and increase
customer base. Complete Customer account maintenance resulting from
account reviews. Provide account analysis to determine up-sell and
renewal offers. Monitor and resolve customer issues. Track
individual account activity and results.
- Extensive data entry, system navigation, and utilization
required, including independent analysis and decision making
related to information. Accuracy and efficiency in data entry
required.
- Successfully completes continuous training to maintain
knowledge of products, services, and sales approaches. Uses
automated knowledge system, as well as any training tools provided
to deliver exceptional service to meet T-Mobile's productivity and
quality standards.
- Attains productivity and sales goals based on targeted metrics.
Meets/exceeds all departmental goals and business objectives.
- Demonstrates positive and cooperative behavior with customers
and coworkers. Demonstrates personal leadership in consistently
maintaining high standards for ethical and professional
conduct.
- Disburses adjustments and credits as appropriate within
established limits and criteria.
- Also responsible for other Duties/Projects as assigned by
business management as needed. Education:
- High School Diploma/GED (Required)
- Bachelor's Degree (Preferred) Work Experience:
- 2-4 years Selling to Government (State and Local) accounts.
()
- Less than 2 years Extensive customer service experience.
()
- Less than 2 years Business markets sales experience. ()
- Less than 2 years Wireless industry sales experience. ()
- Less than 2 years Telesales or technical sales experience. ()
Knowledge, Skills and Abilities:
- Customer Satisfaction (Required)
- Sales (Required)
- Attention To Detail (Required)
- Communication (Required)
- Presentations (Required)
- Problem Solving (Required)
- Analysis (Required)
- Customer Service (Preferred)
- Microsoft Excel (Preferred)
- Technical Sales (Preferred)
- Inside Sales (Preferred) Licenses and Certifications:* At least
18 years of age* Legally authorized to work in the United
StatesT-Mobile requires all employees in this position to be fully
vaccinated for COVID-19, unless precluded from doing so by
applicable law. The CDC currently defines 'fully vaccinated' as two
weeks after the second dose for Pfizer and Moderna, and two weeks
after the single dose of Johnson & Johnson. T-Mobile will require
proof of vaccination, and will consider requests for exemption from
this requirement during the offer phase (1) as a reasonable
accommodation for medical reasons or sincerely held religious
beliefs where the accommodation would not cause T-Mobile undue
hardship or pose a direct threat to the health and safety of
others, or (2) for other reasons under applicable law.Travel:Travel
Required (Yes/No):YesDOT Regulated:DOT Regulated Position
(Yes/No):NoSafety Sensitive Position (Yes/No):NoT-Mobile's
CommitmentNever stop growing!T-Mobile doesn't have a corporate
ladder-it's more like a jungle gym of possibilities! We love
helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward.If you'd like to receive more information about careers at
T-Mobile, sign up for the T-Mobile Talent Community today! T-Mobile
USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.Talent comes in all forms at the Un-carrier.
If you are an individual with a disability and need reasonable
accommodation at any point in the application or interview process,
please let us know by emailing ApplicantAccommodation@t-mobile.com
or calling 1-844-873-9500. Please note, this contact channel is not
a means to apply for or inquire about a position and we are unable
to respond to non-accommodation related requests.
Keywords: T-Mobile, Reston , Account Executive, Government, Government & Protective Services , Reston, Virginia
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