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Service Management Office Support (TS/SCI with Poly Required) (Security Clearance required)

Company: Jacobs
Location: Reston
Posted on: December 5, 2019

Job Description:

---Jacobs National Security Solutions (NSS) provides world-class IT network and service management capabilities; cutting edge cyber threat awareness and cybersecurity solutions; innovative web- and software applications development; and advanced data analytics for major clients in the Intelligence Community, Department of Defense, and Federal Civilian Agencies.Our forward thinking solutions deliver an integrated approach to IT network design and management, full lifecycle IT service management, IT service delivery, asset management, logistics and procurement, and vendor management. We leverage the expertise and passion of our employees to conduct identity and access management, penetration testing, and vulnerability assessments for our nation---s most closely guarded agencies and networks. Our Cyber Security Operations Centers ensure safe, effective network operations for Federal clients while our data scientists are helping stop illegal acts before they can endanger Americans or our way of life. Jacobs promotes a culture of operational excellence to create a safer, smarter, and more connected world while upholding the highest standards of compliance, quality and integrity. We continue to thrive and need your talent and motivation to help propel us farther, faster.--- Jacobs is currently seeking a Service Management Office Support at our Tysons Corner, VA location. Duties will include:The Service Member Office (SMO) Associate will be part of a SMO team, supporting the SMO Manager as well as a dedicated team member fully integrated into the customer---s organization. The employee is not involved personnel or compensation decisions.Outside of the project framework the employee does not have approving authority for major monetary decisions. The SMO Associate will be expected to use sound judgement to make independent decisions that deal with the daily schedule and work to be accomplished. Issues requiring monetary approval have to go up the reporting chain. This role would be dedicated to the organization---s ServiceNow change initiative and prioritization would be determined by the organization---s Sponsor program manager.This role will support the SMO Manager in fulfilling the organization---s process improvement initiatives by participating in Technical Exchange Meetings with functional leads, documenting processes, and educating workforce on new processes using the ServiceNow platform. Ensure that all resources work together in a cooperative and mission-focused manner such that the organization---s execution of day-to-day work tasks is seamless and transparent to customers.This role will directly support the customer organization---s program manager, to include documenting and maintaining end-to-end processes, tool guides, strategic, training and technical artifacts used to support organization---s IT service management operations -- promoting the organization---s ability to ensure that service delivery processes and procedures are followed. Will notify SMO Manager of possible opportunities to further drive the improvement of processes based off feedback from customer, functional leads, and program management. Will participate and contribute to cross-training within the SMO team. Gathers, analyzes, and composes technical information. Conducts research and ensures the use of proper technical terminology. Translates technical information into clear, readable documents and presentations to be used by technical and non-technical personnel. Supports the development of all types of documents and reports by developing and updating graphics presentations to improve the quality and enhance the usability of these documents. Responsible for integrating the graphics and information generated from meetings and facilitation sessions, using automated tools, and research methods into final deliverable documents.Assist organization---s ServiceNow program team in assessing, documenting, and tracking new process and system requirements and facilitate follow-on technical exchange meetings (TEMs).Coordinate project schedules, including participation in meetings; documentation and distribution of minutes and action items; and tracing action items for successful completion in issue tracking system. Ensure artifacts and processes are maintained to reflect the adoption of any changes to our IT service management processes and systems. Facilitate daily scrum, sprint planning, sprint review, sprint retrospective and other related meetingsDocument meeting minutes to post on Sponsor---s content management systemParticipate in business process requirements discussions, design sessions and functional specification reviews with the project team and business units.Be willing to walk the various customers through processes required through the various types of projects and their criticalities.Ensure artifacts and processes are maintained to reflect the adoption of any changes to our IT service management processes and systemsBecome comfortable with ownership of your products and artifacts.Document internal version control and standard operating procedures (SOPs).Plan and coordinate program management process activities such as Program Reviews and Control Gate Reviews including scheduling of meetings and preparation of briefings/presentations.Coordinate project schedules, including participation in meetings; documentation and distribution of minutes and action items; and tracking action items for successful completion.Assist in the preparation of management plans and reports.Support tasks requiring the collecting, compiling, evaluating and publishing of information and statistical data in documents, records, forms, reports, plans, policies, and regulations.Maintain correspondence suspense files, records, files for reports, operating procedures, internal memorandums, and compose correspondence.Provide support such as technical writing, technical editing of word processing and other computer based documents, integration of various sources into a cohesive product which may be delivered as computer based magnetic media, preparation of graphical and narrative presentation material.Compose technical documents including user manuals, training materials, installation guides, proposals, and reports.Note to Virginia Job Seekers: Jacobs ensures nondiscrimination and equal employment opportunity in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964. If you need more information or special assistance for persons with disabilities or limited English proficiency, contact the Human Resources Director at our Arlington, VA office at 571-218-1000. Persons with hearing-and speech-impairments can contact Jacobs by using the Virginia Relay Service, a toll-free telecommunication device for the deaf (TDD). Call 711 for TTY/TDD. #cjpostActive TS/SCI with Polygraph security clearance RequiredRequires two (2) years of college with courses in business administration, computer science, or industrial management, and four (4) years progressive experience, or any equivalentcombination of relevant education and experience.Incumbent must have good oral and written communication skills, and working familiarity with remote terminal equipment.Additional desirable requirements include familiarity with company procedures and organizational framework.Must be able to interface with individuals at all levels of the organization both verbally and in writingProficiency in the use of MS Office product suite (PowerPoint, Excel, Word, SharePoint)Must pay attention to detail and remain alert at all times.Must be able to maintain regular, reliable attendance and ensure on time daily arrivalMust be a team player and open to cross training with your fellow SMO team membersMust be willing to learn and exchange ideas in a collaborative environment and present your ideas with sound facts.Demonstrated in software development projectsDemonstrated experience in creating, reviewing and updating test scenarios and execute test cases.Demonstrated knowledge of the Microsoft Office SuiteDemonstrated experience in agile planning, execution and deliveryDemonstrated strong oral and written communication skills in order to articulately express complex technical concepts to both technical and non-technical audiences.Demonstrated ability to provide clear and accurate explanations of complex technical activities, procedures and processes to technical and non-technical audiences.Ability to lead technical teams and/or serve as a technical resource to coworkers and external components.Ability to provide the highest levels of customer service. Preferred Qualifications:Prior experience with the Enterprise ServiceManagement Tool (ESMT)Understanding workflow principlesUnderstanding documentation and version controlDesire to pursuerelated training/formal educationEssential Functions:Physical Requirements:Most work will be done at a desk or computer. Typically employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives. Work Environment:General Office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers. Equipment & Machines:General office equipment including PC/laptop, Fax, Copiers, Shredder, Printers, Telephone, and other miscellaneous office equipment. Attendance:Attendance is critical at all times. Must be able to work a 40-hour workweek, normally Monday through Friday. However, times and days may vary depending on business requirements. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur. Other Essential Functions:Must be able to communicate effectively both verbally and in writingGrooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation.Must be able to interface with individuals at all levels of the organization both verbally and in writing. Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. Must work well under pressure to meet deadline requirements. Must be willing to travel as needed. Must take and pass a drug test and background check as well as a motor vehicle records check. Must be a US citizen. #cjpostJacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.

Keywords: Jacobs, Reston , Service Management Office Support (TS/SCI with Poly Required) (Security Clearance required), IT / Software / Systems , Reston, Virginia

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