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Technical Consultant

Company: Qualtrics Clarabridge
Location: Reston
Posted on: January 10, 2022

Job Description:

About us:

At Clarabridge we support your autonomy, independence, and growth. As a purely commercial firm, there are no timecards or clearances, and we offer unlimited PTO and flexible work arrangements. Professional development opportunities include conference travel and dedicated time for independent projects. Perks include free coffee, sodas, and snacks, a pool table, waffle Fridays, a gym, and proximity to the Wiehle Avenue Metro station. Finally, as a member of an engineering team at a medium-size company, you will be able to have significant direct impact on technology and customers and will help shape the direction of our product at Clarabridge.

About the role

Technical Consultants have the unique opportunity to build relationships with our customers while successfully implementing and delivering the Clarabridge solution. Responsibilities include requirements identification, configuration, creative implementation, and ultimate satisfaction of the customer with the Clarabridge solution. As part of the role, you will work closely with implementation teams and our customers to implement solutions that meet both technical and business focused goals and continue to provide guidance throughout the day-to-day implementation of customer accounts.

To be successful in our Global Professional Services organization, all team members will have cross-functional responsibility across Clarabridge to work with other teams and contribute to our company maturity and product.

What you'll do:

Work closely with the customer to successfully identify, document, and deliver the customer requirements

Manage scope, schedule, and create priorities and risks associated with the projects assigned

Responsible for the successful deployment and strategic use of product technology

Take multiple disparate forms of data and map them prior to loading them into the Clarabridge system

Find creative ways to accomplish customer/prospect requirements and deliver value without relying on existing product features, including implementing temporary extensions to the core product where necessary

Automate the data loading and processing procedures by using Clarabridge tools and techniques

Establish strong relationships with clients at all levels by demonstrating superior listening skills and delivering on requirements within expected timelines

Assist in the creation and maintenance of a set of delivery team best practice materials, methodologies and tool-kits

Travel to various client locations around the world as needed to ensure proper implementation and delivery of the Clarabridge solutions.

About you:

Bachelor's degree in IT related field

0-5 years' experience in implementation and delivery of software solutions or requisite Clarabridge experience

Ability to work in a matrixed environment is critical

Proven ability to meet aggressive deadlines

Excellent problem solving, decision-making and analytical skills

Strong communication skills including written, analytical and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices

Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter

Experience identifying and documenting software requirements

Understanding and/or experience with ETL, SQL, Big Data, Elasticsearch, and Business Intelligence reporting

Knowledge of Text Mining is a plus

Willingness to travel up to 30% or as customer requires

PI157516304

Keywords: Qualtrics Clarabridge, Reston , Technical Consultant, IT / Software / Systems , Reston, Virginia

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