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2022 Summer Internships - Customer Experience - Care Operations

Company: T-Mobile
Location: Reston
Posted on: January 15, 2022

Job Description:

What It's Like:

T-Mobile's UofMagenta Internship Program supports key business objectives by recruiting highly talented, diverse, early in career level individuals, while providing both T-Mobile and students amazing opportunities. This isn't just a test run. It's an audition for what's next; a potential career opportunity with T-Mobile. When you join us for an internship, you're invited to make your mark while having fun along the way! As an Intern, you'll receive competitive pay, unique learning experiences, and the support of a team that believes in your potential. A big part of our culture is about embracing our Magenta pride. And we'll ask you to do the same. Check out #BeMagenta and #UofMagenta to see employee success stories and an inside look at how we won't stop!

What You'll Do:

The best is yet to come! Here, you'll be able to connect and network with other interns, innovative peers and mentors who will challenge you and help you develop important skills while contributing your creative perspective on major projects. You'll even have the chance to connect and engage with senior leaders across all business functions including technology, marketing, corporate strategy, retail, customer care and more.

What it takes:

External applicants eligible only. Employees of T-Mobile or Metro by T-Mobile are ineligible for UofMagenta Internships.

Must be at least 18 years of age by April 30th, 2022.

12-week Summer Internship

* May 23rd - August 12th or June 20th - September 9th
* What locations to expect:

Locations of individual opportunities are determined by the business and therefore to be interested in on our opportunities you must be open to relocation for the duration of the 12-week internship. All 2022 interns will be assigned to an office location.

Relocation is provided to any candidate who is located more than 50 miles outside of the assigned office location.
* Bellevue, Washington
* Frisco, Texas
* Denver, Colorado
* Atlanta, Georgia
* Overland Park, Kansas
* Reston, Virginia
* Parsippany, New Jersey
* Chicago, Illinois
* New York, New York
* Allentown, Pennsylvania
* District of Columbia

At least 18 years of age by April 30th, 2022Legally authorized to work in the United StatesHigh School Diploma or GEDMust be actively enrolled in University/College course credits. GAP year students are ineligible. External applicants eligible only. Employees of T-Mobile or Metro by T-Mobile are ineligible for UofMagenta Internships. T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.

* Excellent problem solving and analytical skills with meticulous calendar management
* High energy and deeply dedicated to generating great results
* Confidence to share opinions and suggest improvements
* Thrives in a fast-paced culture of change and innovation; fast-thinking and can pivot on a dime.
* Ability to work independently but also proactively communicates and manages up effectively
* A roll-up-your-sleeves attitude with a bias towards action; takes initiative rather than waiting for direction
* Excellent follow-through skills - you do what you say you'll do and dot the i's.
* Positive interpersonal and communication skills, upbeat attitude, high integrity, team player
* The starting pay range for a candidate selected for this position who is based in Colorado is generally within the range of $19.00 - $40.00 per hour. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we're changing Customer Care for everyone. T-Mobile is doing something the other carriers can't. We're bringing together a Team of Experts to give our customers an experience unlike any other. We're breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve issues whenever and however they want.

This role will combine program management, aspects of learning & development, customer analytics, business support and operations to continue our mission to revolutionize customer care.

This role is likely to be located at one of our Customer Experience Centers.

* Develops project plans and schedules and provides budget oversight for the business group. Leads kick-off meetings, requirements and spec reviews, and other program meetings
* Develops and implements process controls ensuring department compliance with corporate and regulatory standards.
* Brings changes and suggestions from each program and sub-program to help improve and develop best practices.
* Assist in developing instruction schedules for new hires, career pathing, and opportunities for career growth in partnership with training and L&D
* Recommend and implement training improvements that meet business objectives and maximize benefits to customers.
* Actively participate in developing Care Strategy, including responsibility over new initiatives that promote innovation and transformation within Care, especially those that explore new and better ways to deliver the best systems experience for the frontline
* Potential for analytical work to explore customer insights, forecasting, or creation of dashboards and data visualization
* Collaborate across the organization to deliver results

Equal Employment Opportunity

We take equal opportunity seriously-by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Keywords: T-Mobile, Reston , 2022 Summer Internships - Customer Experience - Care Operations, IT / Software / Systems , Reston, Virginia

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