Field Service Lead

Company: Evgo
Location: Reston
Posted on: August 3, 2022

Job Description:

About EVgo:

EVgo (Nasdaq: EVGO) is the nation's largest public fast charging network for electric vehicles, and the first to be powered by 100% renewable energy. With more than 800 fast charging locations, EVgo's owned and operated charging network serves over 68 metropolitan areas across 35 states and more than 310,000 customer accounts. Founded in 2010, EVgo leads the way on transportation electrification, partnering with automakers; fleet and rideshare operators; retail hosts such as hotels, shopping centers, gas stations and parking lot operators; and other stakeholders to deploy advanced charging technology to expand network availability and make it easier for drivers across the U.S. to enjoy the benefits of driving an EV. As a charging technology first mover, EVgo works closely with business and government leaders to accelerate the ubiquitous adoption of EVs by providing a reliable and convenient charging experience close to where drivers live, work, and play, whether for a daily commute or a commercial fleet.

Position Summary:

EVgo Field Service Lead maintains EVgo's electric vehicle charging (EV) network. The Field Service Lead will support the maintenance and functionality of EVgo Assets (chargers) while assuring EVgo required safety, uptime, and quality. The role will require working with and support of EVgo Network Operations Center (NOC) technicians and third-party service personnel (OEM & Contractors).You will be the service lead for field activities within the assigned area. This role will be split between the field and the office per the requirements of operations. The ideal candidate will reside in Washington D.C and the surrounding area. The incumbent reports to the Field Service Manager of Asset Management. This position provides

Responsibilities:

* Provide leadership in the field for internal and external maintenance teams that repair our EV Chargers.
* Deploy hardware and software improvements adhering to business requirements and technology standards
* Participates in projects and installation tasks for accurate operational outcomes
* Co-Develop maintenance method(s) and procedures for equipment maintenance, repairs & commissioning.
* Monitor key metrics and develop action plans for improvement in field assignment execution & reporting.
* Manage maintenance workflow queue and collaborate with NOC team on issues and issue count
* Collaborate and support the EV Charging NOC team to close out and own escalated issues.
* Stay up to date with EVgo ENG team on all field equipment.
* Co-Develop, review, and maintain up-to-date field service training, repair, and commissioning manuals
* Engage with third-party vendors on new EVSE designs, upgrades, and improvements
* Review third-party field service quality and uptime support.
* Conduct, review and/or validate equipment testing.
* Expedite operations that delay response or repair times; facilitate continuous improvements.

Required Skills and Experience:

* High School Graduate.
* Electrical repair experience 3+ years
* Electric Vehicle Charging Repair Experience 3+ years preferred
* Solar experience preferred.
* High Voltage Electrical experience is a plus.
* Experienced with Microsoft Office including Excel.
* Excellent time management ability to meet operations goals under deadlines.
* Initiative-taking and results-oriented.
* Strategic and critical thinking skills.
* Lifting and carrying equipment upwards of 65lbs.
* As Field Service Lead you will be on call to support and assist in emergency situations.
* This position will require up to 50% travel regionally.
* Upon hire, you will need to qualify to drive a company vehicle.
* Work may be in the field or in the office.

Employees are required to provide documentation of COVID 19 vaccination.

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Keywords: Evgo, Reston , Field Service Lead, IT / Software / Systems , Reston, Virginia