Manager of Cloud Assured Managed Services (Job #6290)
Location: Reston
Posted on: October 1, 2024
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Job Description:
The manager will be a subject matter expert in IT operations,
trusted advisor and cloud services authority. As a team lead the
candidate will be responsible for leading our cloud operations
team, to help define the processes, tools, and methods, and develop
those and associated systems that will utilized Private and Public
clouds (AWS, Azure, and others) to support of enterprise
organization?s adoption of our managed cloud service offerings. In
addition, the manager will use system analysis techniques and
procedures, including consulting with users, to determine hardware,
software, or system functional specifications as well as
recommendations to enhance the monitoring of various Cloud based
systems
The Manager of Cloud Managed Services Job Responsibilities and
Duties include:
Provide leadership and direction to the service management function
ensuring appropriate and robust service management and review
frameworks are in place
Achieve consistent customer satisfaction ratings and respond
appropriate to customer feedback on areas for improvement
Provide Input into the service delivery roadmap.
Interface with customers on support issues and capabilities Provide
recommendations to enhance or mitigate issues.
Design and deliver support and service solutions for Managed
Service customers in line with ITIL and/or industry best
practice
Monitoring the effectiveness of the team against SLA/KPI?s, driving
through change as needed to deliver continual service
improvement
Ensure operational procedures and practices are well defined,
documented and consistently applied
Instil a high performance culture in the team with a focus on team
work, service excellence and ownership for resolving customer
issues
Be capable of identifying and implementing change within the team
to ensure it can take on new service offerings.
Contribute proactively to new service development.
Mentor Service Operations staff.
Be oncall to support operations team in the event of operation
issues
Manager of Cloud Managed Services Skills and Qualifications:
Solution expertise in preferably in AWS services
Experience in Managing Operations and Maintenance functions in a
cloud environment
Demonstrable knowledge of ITIL and its application to Managed
Services.
Good written and verbal communication skills
Good analytic, organization, presentation, customer service and
facilitation skills
Excellent problem solving skills; the ability to manage multiple
tasks under tight deadlines.
The candidate must have 7 or more years of experience in managing a
24 x 7 x 365 operations environment where cloud services were a
significant component.
Preference will be given to candidates that also have database,
applications services support skills:
Experience with System Monitoring Tools that can be easily extended
into AWS, Azure and premise based systems for a single enterprise
view is a plus.
Required Skills
Manager of Cloud Managed Services Skills and Qualifications:
Solution expertise in preferably in AWS services
Experience in Managing Operations and Maintenance functions in a
cloud environment
Demonstrable knowledge of ITIL and its application to Managed
Services.
Good written and verbal communication skills
Good analytic, organization, presentation, customer service and
facilitation skills
Excellent problem solving skills; the ability to manage multiple
tasks under tight deadlines.
The candidate must have 7 or more years of experience in managing a
24 x 7 x 365 operations environment where cloud services were a
significant component.
Preference will be given to candidates that also have database,
applications services support skills:
Experience with System Monitoring Tools that can be easily extended
into AWS, Azure and premise based systems for a single enterprise
view is a plus.
Required Experience
Manager of Cloud Managed Services Job Requirements include:
7 or more years of experience in IT Operations experience based
operating systems
5+ years working in Enterprise Environments and be able to
articulate Enterprise System Management lifecycles and
controls.
Bachelor's Degree in related field required
Ability to obtain AWS Certified Solutions Architect within 120 days
of employment
Must be a US Citizen
Keywords: , Reston , Manager of Cloud Assured Managed Services (Job #6290), IT / Software / Systems , Reston, Virginia
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