Director, Enterprise and Operational Risk (ServiceNow IRM)

Company: Navy Federal Credit Union
Location: Vienna
Posted on: January 14, 2026

Job Description:

We are seeking a highly skilled ServiceNow IRM Risk Architect to join our team and lead the design and integration of ServiceNow Integrated Risk Management (IRM) solutions across our risk practices. The ideal candidate will possess deep technical expertise in ServiceNow IRM, and the ability to guide clients through strategic risk management business process transformations. Supports executive leadership in defining organizational goals and strategic plans and translates strategic vision into plans for a broad functional area. Responsibilities • Lead Design of ServiceNow IRM Solutions: Collaborate with clients and internal teams to architect robust ServiceNow IRM solutions, including the documentation of how the system works and developing a strategic roadmap to enhance the system architecture and overall program going forward. • Establish and identify workflow automation opportunities and use case accelerators to streamline current and future risk processes, improve user experience, and enable data-driven decision-making. • Help design data and system integrations between ServiceNow capabilities, especially within the IRM space, to ensure seamless data exchange and support end-to-end risk management processes across the enterprise. • Collaborate with business, senior leaders and technical stakeholders to define governance structures, risk and compliance frameworks, and ensure solutions adhere to industry standards and best practices. • Work closely with first and second lines of defense (1LOD and 2LOD) risk teams to define, document, and adopt risk management processes, driving operational excellence and risk awareness throughout the organization Qualifications • Bachelor’s Degree in Business Administration, Risk Management, Auditing, Computer Science or related field or equivalent combination of training, education and experience • Extensive hands-on experience with ServiceNow IRM design, configuration, and integration in enterprise environments. • Expert knowledge of risk management, governance and compliance principles. • Ability to communicate complex technical concepts to both technical and non-technical audiences and facilitate client workshops. • Experience working with cross-functional teams and multiple lines of defense in risk management. • Expert knowledge of applicable federal and state laws, rules and regulations • Expert experience demonstrating strategic thought-leadership, initiative-taking, decision making and creativity solving business problems • Experience managing multiple priorities independently and/or in a team environment to achieve goals • Expert experience working with all levels of executives, management, staff, stakeholders, and vendors • Expert written and verbal communication skills Desired Qualifications • Desired: Relevant certifications in ServiceNow IRM or related risk and compliance domains are a plus. Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. • FORTUNE 100 Best Companies to Work For® 2025 • Yello and WayUp Top 100 Internship Programs • Computerworld® Best Places to Work in IT • Newsweek Most Loved Workplaces • FORTUNE Best Workplaces for Women ™ 2024 • 2025 PEOPLE® Companies That Care • Newsweek Most Trustworthy Companies in America • Military Times 2024 Best for Vets Employers • Best Companies for Latinos to Work for 2025 • Forbes® 2025 America’s Best Large Employers • Forbes® 2025 Americas Best Employers for New Grads • Forbes® 2025 Americas Best Employers for Tech Workers • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence • Military.com Top Military Spouse Employers 2025 • 2025 Handshake Early Talent Award

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