Customer Support Specialist (TS/SCI)
Company: Beyond SOF
Location: Reston
Posted on: April 1, 2026
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Job Description:
Customer Support Specialist (TS/SCI) Reston, VA, USA Full-time
Clearance: Top Secret/SCI Job Description Provides technical
support and guidance to resolve users computer hardware and
software problems. Communicates with users via phone, chat, email,
and/or a support ticketing system to assess the scope of the
problem and determine what, if any, resolution steps users have
performed. Applies knowledge of computer software and hardware to
assist users in resolving problems. Installs or assists with the
installation and set-up of new hardware, software, and peripheral
equipment. Coordinates service or replacement of defective products
from vendors and manufacturers. Maintains knowledge of technical
innovations, trends, and best practices; makes recommendations for
new software and hardware. Drafts or revises user training manuals
and procedures. Maintains logs of support services provided in the
ticketing system or other appropriate database. Develops training
materials and/or provides onsite training as requested. Performs
other related duties as assigned. Qualifications Required
Skills/Abilities: Two years of experience or Associates degree
required; a Bachelors degree in Computer Science, Business
Administration, or related field preferred. Excellent verbal and
written communication skills. Excellent interpersonal and customer
service skills. Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
Thorough understanding of technology commonly used by clients and
employees. Ability to explain technical problems to non-technical
employees.
Keywords: Beyond SOF, Reston , Customer Support Specialist (TS/SCI), IT / Software / Systems , Reston, Virginia
