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Database/Computer Operations Coordinator

Company: ITEEA-International Technology and Engineering Edu
Location: Reston
Posted on: September 12, 2018

Job Description:

The International Technology and Engineering Educators Association (ITEEA) is the professional organization for technology, innovation, design, and engineering educators. Its mission is to promote technological literacy for all by supporting the teaching of technology and engineering and promoting the professionalism of those engaged in these pursuits. ITEEA strengthens the profession through leadership, professional development, membership services, publications, and classroom activities. See a . ITEEA seeks to meet the professional needs and interests of members as well as to improve public understanding of technology, innovation, design, and engineering education and its contributions.

Description
We are seeking a dedicated, energetic, and detail-oriented person to fulfill this Database/Computer Operations Coordinator position. General responsibilities and duties include:


  • General
  • Manage CRM database, website, electronic communications, and computer-related operations of a Reston, VA educational non-profit association
  • Strong technical and project management skills
  • Ability to learn quickly, analyze, collaborate, and deliver results. Join a small, but efficient team of STEM education professionals
  • Respond to email and other forms of communication inquiries promptly and professionally
  • Prepare reports for the Board meetings, attend annual ITEEA Conference, and deliver presentations as needed
  • Manage special projects as needed
  • Assist with moving, managing, and lifting boxes for shipping materials that weigh up to 40 lbs.
  • Perform other duties as assigned
  • DATABASE
  • Serve as in-house technical lead on database operations (Microsoft CRM)
  • Define and provide system requirements analysis and source documents to programmers as needed
  • Test and validate standard and custom back-end system processes
  • Manage trouble tickets from submission to resolution via customer care portal
  • Document business critical database processes
  • Administer user accounts and permissions
  • Build new products (e.g., benefits, rates, publications, event registrations, exhibit booth, and sponsorships, etc.)
  • Create/use Advanced Find reports from user specifications for export
  • Manage all electronic files on vendor server for auto download upon purchase
  • Provide support to staff in CRM processes
  • WEBSITE
  • Serve as in-house technical lead on outsourced website using custom platform (Miliu)
  • Work with site developer on design, functionality, and database integration
  • Assist site developer in new content development
  • Create, update, and maintain site content
  • Manage trouble tickets from submission to resolution via customer care portal
  • Troubleshoot single sign-on login issues with integrated LMS
  • COMMUNICATIONS
  • Use Constant Contact to create and send promos (html emails)
  • Use SurveyMonkey to create and administer ballot forms, awards forms, surveys, etc.
  • Manage outside email lists and CRM exports for electronic communications
  • Format and develop some content for electronic communications
  • COMPUTER OPERATIONS
  • Administer and manage Office 365 Exchange email accounts
  • Contact for service providers including ISP/VoIP, Office 365, web hosting, database hosting, hardware maintenance, copier, postal, etc. Negotiate and renew yearly contracts. Review and sign off on vendor invoices
  • Maintain four related expense budget accounts
  • Purchase and assist with set up of laptops, printers, etc., and software (virus protection, productivity software, etc.). Provide light support for staff re: software, database, email, file conversions, imports, exports, surveys and other technical issues. Schedule and oversee service calls when necessary
  • PROJECT MANAGEMENT
  • Being part of this small but dynamic environment requires the ability to oversee long-term and extemporaneous projects as needed

    Keywords: ITEEA-International Technology and Engineering Edu, Reston , Database/Computer Operations Coordinator, IT / Software / Systems , Reston, Virginia

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