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Remote - Direct Hire - Telephony Engineer

Company: CompuGain Corporation
Location: Reston
Posted on: December 8, 2018

Job Description:

CompuGain is an Information Technology and Business Consulting firm providing project-based solutions, software solutions and professional staffing services. - Note: This opportunity is 100% Remote Job Description: Experience & Responsibilities:

  • 4-6 years' experience administering, engineering and supporting Cisco voice gateways
  • 4-6 years of progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323
  • 2-4 years' experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, CUIC, CVP, UCCE, SME, CUSP, and CUC
  • 2-4 years' experience administering, engineering and supporting an IP/PBX platform
  • Experience administering, engineering and supporting ACME Packet session border controller
  • Strong troubleshooting skills and the ability to troubleshoot complex problems throughout the UCCE and CUCM environment
  • Ability to work independently and with a strong sense of system ownership.
  • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discus Experience with Interactive Intelligence CIC IP/PBX suite
  • Experience with SIP Peering
  • Knowledge of other gateways and VOIP protocols
  • Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required
  • Firm understanding of Cisco CVP and UCCE servers and services, and the call flow throughout the UCCE environment.
  • Ability to communicate technical terms to non-technical users preferred
  • Demonstrated experience of following an ITIL model preferred
  • Collaboration skills and attention to detail preferred
  • Strong best practice in adopting and compiling to a development lifecycle model (system and UAT testing in lab) preferred
  • Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs preferred
  • Provide engineering and support on Cisco UC and Contact Center Platforms including CUCM, CUC, CVP, and UCCE, Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)
  • Engineer, configure, and deploy of all Unified Communications infrastructure
  • Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution
  • Implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise
  • Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals
  • Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system
  • Assess, design and document technical requirements supporting business/RFP needs
  • Analyze existing voice and data networks and recommend solutions
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
  • Perform other duties as assigned by leadership Thank you for your time and consideration Regards,Praveen VaanteCompuGain12901 Worldgate Drive, Suite 510Herndon, Virginia 20170 - - provided by Dice Telephony, Cisco Unified Communications/Cisco UC , VOIP, Troubleshoot, Configure

    Keywords: CompuGain Corporation, Reston , Remote - Direct Hire - Telephony Engineer, IT / Software / Systems , Reston, Virginia

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