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Technical Administrator - Reston

Company: FHLB Office of Finance
Location: Reston
Posted on: June 14, 2019

Job Description:

SUMMARY OF POSITIONThe Technical Administrator improves the productivity of Office of Finance (OF) employees. Responsibilities include, but are not limited to, providing support for end user computing hardware, operating systems, software, network, mobile devices, remote access, and disaster recovery and contingency scenario solutions. The Technical Administrator also takes the lead on user account provisioning, taking ownership of the full lifecycle of the process, including coordinating between teams for all facets of system access permissions and address book maintenance. The Technical Administrator is also responsible for managing the OF Virtual Desktop systems, deploying and managing applications and patches, and functioning as a resource on projects, including new hardware images, system and software upgrades, and other IT projects. The OF operates three physical locations (local) and provides services to the eleven FHLBanks across the United States. Availability of all systems during business hours is a high priority and, therefore, shift work is required during business hours. Work hour requirements may vary when offline maintenance work is required during nights and weekends from time to time.PRINCIPAL ACCOUNTABILITIES

  • Manages OF Desktop computing images, deploys new software, and updates existing packages
  • Documents and analyzes user requirements for desktop computing platforms
  • Serves as the first point of contact for all computing system end-user problems via phone, e-mail, incident tickets, and walk-ins
  • Troubleshoots all software and hardware incidents
  • Manages all accounts provisioning requests from OF and Bank employees
  • Proactively educates OF employees to use OF tools and information infrastructure effectively
  • Collaborates with other support groups and escalates issues as needed
  • Researches complex technical problems and identifies, implements, and communicates technical fixes
  • Trains users in usage of the enterprise systems and disaster recovery contingency systems
  • Tracks the status of problem resolution and follows up with staff members to ensure satisfactory outcome PRINCIPAL JOB REQUIREMENTS
    • Technical support experience in an enterprise environment
    • Experience with configuring Windows 10 templates and deploying virtual and physical workstations using OS templates a big plus
    • Proficient at solving problems with Win 7 & Win 10, MS Outlook, MS Office, Skype for Business, and Networking and Printing.
    • Experience with: Active Directory, MS Exchange, SharePoint, and Accounts Provisioning
    • Experience provisioning and troubleshooting desktop hardware
    • Proficient use of ServiceNow or other ticketing system
    • Excellent customer service and communication skills
    • Excellent troubleshooting abilities
    • Demonstrated technical and professional judgment in assessing problem severity and assigning priority in a high-pressure environment
    • Demonstrated ability to follow standard practices and procedures and reach answers using readily available knowledge resources ADDITIONAL PREFERRED SKILLS/EDUCATION
      • VMware View/Horizon knowledge
      • Troubleshooting virtual desktop environment
      • Experience with SCCM
      • JavaScript Knowledge
      • HDI Certification
      • MCP
      • B.S. Degree EQUAL EMPLOYMENT OPPORTUNITYIt is the policy of the Federal Home Loan Banks Office of Finance to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, or related conditions), national origin or ancestry, age, disability, veteran status, uniformed service member status, sexual orientation, gender identity, status as a parent, genetic information (including testing and characteristics), or any other characteristic protected by applicable federal, state, or local law. It is the OF's policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.

Keywords: FHLB Office of Finance, Reston , Technical Administrator - Reston, IT / Software / Systems , Reston, Virginia

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