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Resident Engineer - Federal

Company: Palo Alto Networks Inc.
Location: Reston
Posted on: February 15, 2020

Job Description:

Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Your Career Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Your Career You will provide guidance and technical support to clients deploying our security integrations. You'll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you'll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts - providing detailed analysis around what's working, what's not, and what could be better. You enjoy implementation work, are proactive about resolving potential concerns, and operate well around strict best practices that enable our clients on their road to a more secure digital world. You're creative, innovative, and you love a challenge - learning how integrations might work better around new products and technologies. Your Impact Build custom security policies and application signatures for unique client environments Consult and guide the customer on security standard best practices methodologies and act as a trusted advisor for clients on behalf of Palo Alto Networks Analyze logs and events from the solution and supply threat analysis reports, providing input and direction as applicable Work dedicatedly with our Technical Assistance Center to troubleshoot and diagnose cases as escalations arise Mitigate web-based threats in a timely manner Maintain the implemented solution and provide mentorship on code upgrades, changes to the platform, and new technology developments Work with sales account team to help formulate a technical strategy to address customer business needs Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews Engage with the account team to allow them to clearly understand the customer business & technical requirements as you learn through active engagement with the client Your Experience Minimum 5 years' experience with IDS/IPS solutions and technologies Minimum 3 years' experience leading security solutions in large environments Deep understanding of different security threats, internet protocols, and applications Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally our products Strong TCP/IP networking skills Can effectively handle many different tasks at a time Extensive background in internetworking, LAN, and WAN technologies required Excellent written and verbal communication skills, with confirmed ability to communicate to senior leaders and technical peers Project leadership experience; ability to drive organizations and resources to complete required tasks in service of end goals TS/SCI with CI Poly required The Team Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. The Resident Engineer is an integral part of our mission within our Professional Services team. As a Resident Engineer, you will work on-site with our customer(s) supporting our mission to help them quickly and completely adopt our Security Operating Platform, leaving them more secure. This is a highly technical, hands-on role and you will develop and maintain expertise level skillsets on our products and solutions deployed within the customer's environment. Your Impact Work full-time at the customer site Communicate with the customer(s), sales teams, peers, engineering and support teams as appropriate Understand the customer environment, requirements, and security roadmap to implement the appropriate security solution Configure, implement, and maintain Security Operating Platform Optimize and migrate policies and objects from the existing environment to our Next-Gen Firewall Test and validate migration environment Coordinate and execute cutover to production Provide guidance on code upgrades Facilitate the development of new application and threat signatures Interact with our Technical Assistance Center (TAC) to understand and diagnose support cases Some travel may be required, dependent on customer request You work with the customer's security & network teams to build confidence across the business units impacted by the change to Palo Alto Networks Your Experience BS in Computer Science, MIS, business, or equivalent education/training/experience Minimum of 5 years' experience with network/security solutions and technologies Minimum of 3 years' experience leading security solutions in large environments Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally Palo Alto Networks products You're experienced in internetworking, LAN, and WAN technologies You have a good understanding of Internet protocols and applications Possess the following industry certifications: CISSP, CCNA, CNSE, JNCIE-SEC You effectively handle multiple projects and work calmly in high pressure You're an excellent writer, with strong verbal communication skills, with demonstrable ability to communicate to senior leaders and technical peers The Team Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Keywords: Palo Alto Networks Inc., Reston , Resident Engineer - Federal, Other , Reston, Virginia

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