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Sr UX Researcher (Philadelphia, PA; Princeton, NJ)

Company: MAXIMUS
Location: Reston
Posted on: February 16, 2020

Job Description:

Job DescriptionSince 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit At MAXIMUS, we are growing our digital solutions team to better serve our organization and our clients in the government, health, and human services spaces. We believe that great outcomes define our success. We like to turn bold ideas into delighful solutions. We use methodology grounded in design thinking, lean, and agile to help solve complicated problems in a cost effective, rapid, and precise manor. Within our Digital organization, we are building a team that is focused on User Experience and Front End Development. The User Experience Researcher is a senior member of that team and is expected to not only perform the duties of a UX Researcher, but also coach and mentor the work of other UX Researchers and UX Designers within the organization. The UX Researcher will use a blended qualitative and quantitative approach. To design and conduct research activities that inform concepts and design direction, and that ultimately improve customer experience. These research activities include but are not limited to: user research, information architecture, interaction design, accessibility evaluations, usability evaluations, and managing in-lab usability work. The ideal candidate will have a deep understanding of user research methods and best practices, a nimble, creative and pragmatic approach, and top-notch communication skills. This position will require the ability to work quickly while delivering high-quality outputs on overlapping efforts, so strong organizational skills with the ability to multitask are critical. The UX Researcher is expected to: * Conduct typical UX research activities including but not limited to A/B testing, Benchmarking, Card sorting, Contextual enquiry, Data analysis, Ethnography, Eye tracking studies, Interviewing, Market Research, Focus Groups, Surveys, Task Analysis, Usability testing, User observations, User profiling, etc. * Perform individual contributions as noted above, and also serve as a mentor for, but not necessarily lead, a team of highly talented and motivated UX Researchers and UX Designers. * Foster a cross-disciplinary approach that utilizes design thinking concepts and embraces creativity, rigor, and data. * Drive a user-centered design culture, innovation, and process improvements up, down, and across the organization. * Lead highly collaborative art of the possible workshops for both internal and external customers through leveraging of design thinking concepts, brainstorming, and rapid prototyping. * Build strong and collaborative relationships with cross-functional teams to launch new products, features, and services on time and within budget. * Assist with other tasks and projects as assigned. Requirements: * Bachelors degree or equivalent experience in a creative or technical field. Graduate degree preferred. * At least 4 years of experience working in a UX team in an agile, preferably SAFe, environment. * Portfolio demonstrating extensive experience solving complex UX problems * Exceptional collaboration skills. High degree of creativity, empathy, and passion. * Stellar communication skills (storytelling, visualization, use of qualitative and quantitative data) to enlist support for initiatives and ignite enthusiasm to execute. Able to drive clarity on the largest and most difficult projects. * Proficient in all of the following: Design Thinking, Agile, Lean methodologies. * Proficient in all of the following: user research, interaction design, visual design, information architecture, front-end development. * At least 6 years in a consulting or digital agency environment required * Domain knowledge of health care, call center, or public sector preferred but not required. Qualifications: * Curiosity to learn about new businesses and industries, and ability to quickly grasp and make effective use of industry- and company-specific terminology * Solid written and verbal communication skills and leadership * Ability to summarize and convey information to stakeholders and sponsors * Strong negotiation and objection handling skills * Ability to influence others both within and outside of immediate team to achieve results * Travel: Ability to travel as required up to 50%. Given the dynamic nature of the team and the need to be responsive to our customers needs, some travel may

Keywords: MAXIMUS, Reston , Sr UX Researcher (Philadelphia, PA; Princeton, NJ), Other , Reston, Virginia

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