Chief of Staff - Microsoft Federal Customer Success - CTJ

Company: Microsoft Corporation
Location: Reston
Posted on: September 12, 2020

Job Description:

Chief of Staff - Microsoft Federal Customer Success - CTJ Save save Chief of Staff - Microsoft Federal Customer Success - CTJ to job cart

Job number 892709

Date posted Sep 3, 2020

Travel 0-25 %

Profession Business Programs & Operations

Employment type Full-Time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Do you want to drive success for Microsoft’s Federal customers in the cloud? As Chief of Staff to the Federal Customer Success Leader you will partner with the Customer Success Leadership Team to help drive the creation and execution of our cloud consumption and support business strategy. You will act as a business advisor to the Customer Success (CS) Leader and LT. You will also have the opportunity to represent the business in key strategic initiatives. This is a great learning opportunity for a candidate who wants to broaden their perspective on how an end-to-end business is run, enabling growth to positions with broader scope and responsibility.

Microsoft Federal delivers a single unified organization centered around our customer:  All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. ? Our federal customers ’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.  ?

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Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to  empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs. ?

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Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

Responsibilities This Chief of Staff ( CoS ) role reports directly to the Microsoft Federal Customer Success Leader. The CoS is responsible for the rhythm of the business, organizational planning, business reviews, owns the team financials, drives budget planning, aligns sales & delivery forecasting within the team and in partnership with the ATU/STU, drives cloud consumption strategy/execution and plays a key role in communications and WHI initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence is essential in this role. These capabilities are key for the CoS to execute effectively and efficiently in service of the organization while enabling the business to deliver on strategy, achieve our core priorities and exceed fiscal targets. This position requires cross-group coordination and the ability to manage high impact work with multiple priorities and rapid deadlines.

Strategic Business Planning: Manage the strategic business planning rhythm in collaboration with other key partners.

Business Management: Manage and facilitate the rhythm of business ( RoB ) for the Leadership Team, including regular LT meetings, monthly business reviews, quarterly business reviews, and All Hands meetings. Continually drive alignment and execution of the core business priorities.

Customer & Partner Engagement: Develop a year-round rhythm of customer/partner visits and calls, prepare clear agendas and briefing materials, ensure that follow-up actions are documented and completed. Collect background information and supporting data to maximize impact of engagements.

Executive Communications: Oversee the communication function including employee and customer engagement. Partner with the Federal Comms Manager to drive impactful internal and external comms, messaging, content for team meetings and events.

Culture and People Programs: Our people and culture are critical to our success. Support, empower and help influence the CSU culture and organizational health in partnership with the broader organization, LT and HR. Work closely with the LT, resource management and GTA to ensure we have the right resources, with the right skills, at the right place and at the right time.

Special Programs/Projects: Drive strategic initiatives or cross-group projects contributing to the overall organizational strategy. Create and implement accurate plans and develop success metrics and communication approach for these initiatives and projects. Program manage the numerous programs and initiatives that are being executed within the organization to ensure objectives are met, teams are working to strategy, and the necessary support is provided.

Qualifications Experiences Required: Education, Key Experiences, Skills and Knowledge:

Cross-Boundary Collaboration

Enabling Change

Optimizing Resources & Budgets

Program Management

Project Management

Strategic Insight

10 years + of relevant experience ideally encompassing demonstrated capability in business strategy, planning and management, project planning, project and program management, and budget planning

Highly energetic strategic thinker and self-starter with exceptional business judgment

Broad business background across more than 1 segment in Microsoft

Demonstrated ability to work with and influence senior leadership and exec levels to achieve consensus and drive action planning.

Strong communications skills to communicate at many organizational levels, create effective cross functional relationships, and successfully drive cross-functional stakeholder consensus and action planning

Ability to meet deadlines in a fast-paced environment and to manage through ambiguous scenarios as needed

Strong attention to detail

BS/BA degree required, MBA or an advanced degree preferred

5+ years of people leadership experience - indirectly or directly

The successful candidate must be a U.S. Citizen.

Citizenship Verification: This position requires verification of U.S. Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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