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Director, Product Operations

Company: ScienceLogic
Location: Reston
Posted on: September 12, 2020

Job Description:

Director of Product Management Operations ScienceLogic is a high-growth technology company, whose SL1 platform has been recently recognized as a market leader in Infrastructure and Application Monitoring. We are moving far beyond monitoring into AIOps, combining comprehensive, real-time IT data with machine learning and automation technology to create autonomic digital enterprises. We are pushing the gas pedal across multiple fronts and are looking for an experienced industry leader to manage the Product Operations function in R&D. This group is responsible for managing agile release processes, customer feedback and validation programs, and incubating other programs necessary to scale the business. This role offers a rare opportunity to take a visible leadership role at a leading technology company, lead a team, and have a significant impact on product direction and execution. Key success criteria for the role include a deep understanding of modern software development processes, relevant domain expertise in Enterprise IT, and a proven ability to build and lead effective teams. The role will report directly to the Chief Product Officer.

What you’ll be doing…

Manager the technical Product Operations group within ScienceLogic

Lead a Release Management team, responsible for defining and driving SDLC processes that ensure ScienceLogic products are constantly improving in terms of delighting customers, delivering mission-critical quality and reliability, and releasing on time.

Lead the UX Design team, managing and defining the direction of our user experience.

Create customer engagement and validation programs, that help ensure there is a tight feedback loop between product design and customer priorities

Ensure that all products meet consistent readiness criteria (Definition of Done) across product, documentation, support, marketing, pre and post sales.

Define and drive the creation of an increasingly automated release dashboard, that measures key kpis across all aspects of product readiness

Own product packaging, licensing, and pricing – in collaboration with sales and marketing.

Spool up and drive special programs on an adhoc basis (e.g. determine GTM for SaaS, support third-party partner certification, etc.).

Work closely with Product Management and Engineering leadership to continually evaluate and improve quality and predictability of software delivery at ScienceLogic.

Qualities you possess…

A bachelor degree in computer science/engineering or equivalent work experience

Experience in building and shipping commercial software products for the enterprise, preferably in the ITOM/ITIM domain

Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices

Excellent written and verbal communication skills

Strong management, mentoring, and team building skills

Strong leadership skills – proven ability to drive change through influence, passion, and conviction

Excellent detail orientation and proven ability to effectively manage complex engineering projects

Effective people leader with expertise to collaborate effectively across multiple teams, roles, personalities

5+ years of experience in enterprise class infrastructure software

3+ years of management-related experience

3+ year track record of successful project management experience

Strong knowledge of Microsoft Office productivity tools – Word, Excel, PowerPoint, as well as collaboration tools like Teams and Slack

Understanding of DevOps tools and processes a plus – Jira, Jenkins, Container technologies (Docker, Swarm, Kubernetes), etc.

PMP certification

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

ScienceLogic is a leader in AIOps providing modern IT Operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world.

Keywords: ScienceLogic, Reston , Director, Product Operations, Other , Reston, Virginia

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