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Location VAHQ - 1761 Business Center Drive, Reston, VA 20190
Overview Company overview:
For more than three decades, Pragmatics has provided
clients with award-winning customer service and expert
solutions to complex challenges. Since 1985, Pragmatics has
maintained a sterling reputation as a trusted, capable and
innovative solutions provider.
Pragmatics’ industry-leading experts currently deliver
high-impact solutions to a portfolio of 25 major information
technology contracts with a range of D efense and C ivilian
Agencies . These include the Defense Information Systems Agency;
the Departments of the Army, Health and Human Services, Homeland
Security, Justice, State, and Treasury; the Federal Deposit
Insurance Corporation; the General Services Administration; and
several intelligence agencies. Pragmatics is proud of its ability
to support our clients in achieving success in their
important missions, and we look forward to continuing to provide
them with the highest level of service.
Responsibilities Pragmatics, Inc . is seeking a General
Manager of Market Operations to support a growing and profitable
business. The General Manager of Market Operations will
bring the necessary focus to the business to identify growth
opportunities, maintain profitability, make continued improvements
in customer satisfaction, and drive productivity and
As the General Manager of Market Operations you will
be responsible for the following key areas:
Planning, developing, implementing and directing the market
operation's activities across Defense and Civilian markets
supporting high levels of customer satisfaction and corporate
Driving new growth opportunities to meet revenue and
Ensuring the “protection of the core” by preparing and winning
existing engagement re-competitions;
Managing the direction of daily activities of the operation,
ensuring it is properly organized, staffed and directed;
Ensuring that all functions of operation are performed in a
manner consistent with all Company standards of quality, ethics,
Maintaining responsiveness to customer requirements and building
strong customer relationships. Regularly interfacing with customer
representatives to maintain open communications and to develop and
expand business opportunities;
Planning, organizing and directing business development and
marketing functions; as well as, coordinating and cooperating with
the other business areas;
Supporting the development of operating budgets that support the
business to achieve Company objectives. Assure execution of
approved operating budget;
Ensuring that all resources (direct employees, consultants,
subcontractors) under your management responsibilities adhere to
and maintain the highest standard of ethical behavior.
Qualifications Education and Experience :
Bachelor’s degree (preferred computer science or engineering
discipline) and at least 10 years related experience in DoD and
Federal Civilian markets;
Record of successful specific opportunity pursuit and revenue
Relationships within DoD and/or Civilian agencies;
Direct experience leading and writing complex proposals;
Knowledge and experience in systems development highly
preferred, especially in areas of DevSecOps and application
Top 5 Personal Characteristics:
Customer Focus: Is dedicated to meeting the expectations
and requirements of internal and external customers; gets
first-hand customer information and uses it for improvements in
products and services; acts with customers in mind; establishes and
maintains effective relationships with customers and gains their
trust and respect.
Drive for Results: Willingness to “roll up their sleeves”
and be hands on in running the business and pursuing growth
opportunities, as well as meeting or exceeding goals successfully
and steadfastly pushes self and others forward to a goal;
Innovative Thinking: Able to develop innovative solutions
to problems, as well as innovative ways to capture new
Builds Effective Teams: Blends people into teams and
inspires them to perform; creates strong morale and spirit in
his/her team; shares wins and successes; fosters open dialogue;
allows people to finish and be responsible for their work; defines
success in terms of the whole team; creates a feeling of belonging
in the team.
Collaboration: Is able to develop strong relationships
with leaders and employees at all levels and areas of
responsibility within the company and is able to work effectively
across functional boundaries in a matrix environment.
Must have the ability to obtain a Secret clearance. Top Secret
clearance highly preferred.
Pragmatics is an Equal Employment Opportunity Employer .
Pragmatics prohibits discrimination against employees and qualified
applicants for employment on the basis of race, color, religion,
sex (including pregnancy), age, disability, marital status,
national origin, veteran status, or any other classification
protected by applicable discrimination laws. Pragmatics will make
reasonable accommodations, in appropriate cases, for qualified
individuals with disabilities, if it can do so without undue
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