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Assistant Configuration Manager / Service Mapping Analyst

Company: SAIC
Location: Reston
Posted on: September 13, 2020

Job Description:

By providing the information below and checking the boxes referenced, you acknowledge and consent to SAIC's Privacy Policy to include access and use of your information for the purposes of sharing your information for possible employment recruitment effects by SAIC and it's third party vendors. For further information, see SAIC's privacy policy

Job ID: 2013951

Location: , United States

Date Posted: Aug 25, 2020

Category: Information Technology

Subcategory: IT Asset Mgmt

Schedule: Full-time

Shift: Day Job

Travel: Yes, 10 % of the Time

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: Yes

SAIC is a premier technologyintegrator providing full life cycle services and solutions in the technical,engineering, intelligence, and enterprise information technology markets. SAICis Redefining Ingenuity through its deep customer and domain knowledge toenable the delivery of systems engineering and integration offerings for large,complex projects. SAIC has approximately 15,000 employees are driven byintegrity and mission focus to serve customers in the U.S. federal government.Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.4billion. For more information, visit saic.com.

Aboutthe SAIC MSI Program

Science ApplicationsInternational Corp. (NYSE: SAIC) services a $165 million contract awarded bythe Commonwealth of Virginia to serve as a Multisourcing Service Integrator(MSI). Under the contract, SAIC provides an innovative approach to assist theVirginia Information Technologies Agency (VITA) with modernizing the state’stechnology infrastructure. Under the contract, SAIC coordinates and monitorsmultiple IT infrastructure services suppliers for state executive branchagencies. The MSI is the cornerstone of a strategy that diversifies the state’sportfolio of suppliers, improves service delivery quality, ensurescost-competitiveness, and provides transparency and accountability into thecommonwealth’s service delivery platform.

Position Summary

SAIC is seeking an Assistant Configuration Manager / Service MappingAnalyst to join our team supporting amajor state & local government customer. The Configuration Manager / Service Mapping Analyst isresponsible for defining and managing the business services and applicationswithin the Configuration Management Database (CMDB) as a part of the ServiceAsset and Configuration Management (SACM) team. The ideal candidate must also serve as a backup to all positionresponsibilities using legacy technology and implement capabilities throughout the enterprise for a large infrastructure supportprogram. Essential duties of this position include:

Drive implementation and execution of configuration management process, in relation to all business service offerings

Expert knowledge of the CMDB, IT Asset lifecycle management, and the IT Service Management (ITSM) platform

Communicate effectively by using dashboards, spreadsheets, power points, and reports.

Shepherd customization of the platform and CMDB

Execute a holistic view across the Service Management disciplines

The Assistant Configuration Manager / ServiceMapping Analyst stays abreast of new features and functionality, playing a keyrole in driving continual service improvement. You will have the opportunity tosolve complex problems, design user-friendly interfaces, and optimize processesthrough automation. This position offers the chance to improve the speed,efficiency, and reporting capability of IT services. The Service MappingAnalyst will also play a key role inrepresenting current and future capabilities of supporting ITSM tools, andcontributing to long-term strategy as well as tactical activities leading tothe continual improvement of the environment to meet objectives.

Qualifications

Highly experienced inConfiguration Management and IT Asset Management

Excellent communicator andcollaborator, capable of working independently and in small groups

Ability to lead / assist withformulation and definition of solution scope and objectives while working witha team of reporting developers / analysts on functional requirements andspecifications.

Serves as a subject matter expert for automation, orchestrationand development of service catalog requirements

Defines the structureof the configuration management system, including CI types, naming conventions,attributes and relationships.

Creates, implements,and communicates configuration management plans, processes, and standards.

Facilitates thenegotiation of the scope of the configuration management process incollaboration with CMDB governing structures, process owners, and IT businessstakeholders.

Works with otherprocess owners to ensure an integrated approach to the design, implementation,and coordination of interfaces between configuration management and otherservice management processes. (Change, Release, Incident, and Knowledge).

Identifies which CIsneed to be managed and controlled from the basis of Asset and ConfigurationManagement. Proposes and agrees to the CI types and level of detail at whichCIs are to be identified.

Evaluates systems thatdiscover and interface with configuration management database.

Plans and executespopulation of the configuration management database (manual and automated);manages CMDB, central libraries, tools, common codes and data; ensures dailyadherence to proper process and procedures for maintaining the CMDB.

Ensures changes to theconfiguration management processes are properly approved and communicated.

Works collaborativelyacross the MSI and with clients to implement CMDB assets and leads projectimplementation.

Produces and distributesmanagement reports for configuration management.

Defines certificationand audit processes and engages the CI class owners on regular certificationefforts.

On-boards new CIOwners and manages training materials and quick guides.

Reviews the ConfigurationManagement process on a regular basis for efficiency and effectiveness.

Strong organizational and communication skills

Strong ability to work in fast-paced environments

With limited direction, supportsthe implementation of service catalog systems into production.

Ability to work bothindependently and as a contributing member of a small team

Strong working knowledge ofServiceNow, preferred

Education / Certifications / Other Bachelorsand five (5) years or more of related experience; Masters and three (3) years or more related experience. May consider an additional 4 years of experience in lieu of a degree.

ITILcertification preferred (Foundation or above)

Strongskills with: MS Office products and Microsoft SharePoint

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . For SAIC benefits information, see Working at SAIC . EOE AA M/F/Vet/Disability

CARY, NC, United States

Information Technology

CARY, NC, United States

Information Technology

WASHINGTON, DC, United States

Information Technology

WASHINGTON, DC, United States

Information Technology

WASHINGTON, DC, United States

Information Technology

WASHINGTON, DC, United States

Information Technology

Keywords: SAIC, Reston , Assistant Configuration Manager / Service Mapping Analyst, Other , Reston, Virginia

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