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Job number 894681
Date posted Sep 3, 2020
Travel 0-25 %
Employment type Full-Time
Core Services Engineering builds and manages the critical
products and services that Microsoft runs on. We boldly pursue big
ideas that power transformational advances at Microsoft and for our
customers, while helping Microsoft teams work smarter, faster, and
more securely every day. Core Services Engineering employees have
deep technical and business expertise, customer insights, and a
clear point of view that comes from first-hand, large-scale
experience with Microsoft and industry solutions. We are engineers,
technology leaders and experts, digital transformation change
agents, and customer advocates.
Microsoft has a long history of delivering products and
services to sovereign governments. ?Recently, the types of
products and services Microsoft sells to all customers,
including governments, has grown in complexity,
increasing the risk profile.
Critical to Microsoft Federal’s (MSF) success is the design,
build, and run of its infrastructure. CSEO business teams depend on
Enterprise 360 (E360) to enable the fabric to connect,
host, and support enterprise services. Foundational to this
environment is the physical network. E360 designs, builds, and
operates a network across Microsoft facilities that meets Gov
standards for security and scalability, while providing a
consistent user experience. It includes our cloud networking
designed solutions that leverage Azure software defined
network solutions to create environments that have “corporate
context” where necessary to ensure the safe operation of corporate
resources in the Cloud. Ensuring a secure, reliable, and
readily available environment for MSF IT
admins, E360 builds and operates the infrastructure
(network/compute/storage) hosting critical services and
We have exciting opportunities for you to innovate, influence,
transform, inspire and grow within our organization and we
encourage you to apply to learn more!
Be the customer advocate across spectrum of services provided by
Collaborate with internal and external stakeholders to translate
customer, business, and technical needs and requirements into
actual deliverables, with focus on live-site services.
Ensure highly resilient and scalable service designs through
partnership with other members of the service team and see them
through the service lifecycle.
Set standards in alignment with the service leadership and
ensure these standards are met across services under different
Drive efficiencies through continual improvement and root cause
analysis resulting in service delivery, maturity, and
Define and measuring service level indicators belonging to the
services. Lead the design of process and technology solutions that
enable measurable performance against SLIs and KPIs.
Work on the service platform and continuous delivery process to
drive improvements in service reliability, as well as working with
product development teams on improving these.
Lead service teams through Live Site Reviews and corrective
action plans including incident management, problem management,
change management, and security and compliance.
Travel - 0%-10%, domestic
Qualifications Required Qualifications:
5+ years of experience in program management.
Citizenship Verification: This position requires verification of
US Citizenship to meet federal government security
Microsoft Cloud Background Check: This position will be required
to pass the Microsoft Cloud background check upon hire/transfer and
every two years thereafter.
A Bachelor’s degree in Computer Science, Engineering, Business
or a related field, or alternative educations, skills, and/or
equivalent experience is required.
Experience leading a service engineering team, translating
customer needs and technical requirements into service architecture
to meet quality of service expectations.
Demonstrated experience in implementing programs, projects and
new initiatives in live-site service environments (IaaS, PaaS and
SaaS a big plus) .
Manage a mixture of stakeholders, lead live services through
change with ability to work with diverse mix of service teams
consisting of diverse range of people with inclusion as a
Identify service improvements that will streamline services to
improve end-user experiences, lower operating costs and increase
protection of the Microsoft environment.
Provide service leadership to across range of stakeholders.
Collaborate with other service teams to assist in solving their
service problems, preventing a recurrence and codifying the
Evaluate service feature requests, assist in prioritization, and
analyze them for impact to operations and delivery cost.
Experience working in an agile environment with high
Track record in successfully planning and supporting large
scale, geo-distributed, high availability enterprise services.
Experience in program or project management for large scale
software deployments built on Microsoft platforms.
Create internal and external documentation such as standard
operating procedures for internal use and customer facing knowledge
resources with the help of engineering resources.
Microsoft is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and
ordinances. We also consider qualified applicants regardless of
criminal histories, consistent with legal requirements. If you need
assistance and/or a reasonable accommodation due to a disability
during the application or the recruiting process, please send a
request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of
your employment with Microsoft and the country where you work.
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