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Job Category Sales Job Details Salesforce, the Customer Success
Platform and world's #1 CRM, empowers companies to connect
with their customers in a whole new way. We are the fastest growing
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Salesforce Marketing Cloud is the world's most powerful digital
marketing platform letting you connect to customers in a whole new
way. You’ll deliver amazing experiences wherever you and your
customers meet – online, in the street or in a mobile app. With
Marketing Cloud you can plan, personalize and optimize every single
customer journey, creating real-time, relevant communications
tailored to what your customers want.
Marketing Cloud gives your people access to customer information
that’s updated in real time, providing the intelligence and
know-how to deliver highly effective, targeted communications.
Advanced planning tools help you to develop one-to-one customer
journeys that cross channels – from website to social, in-app to
in-store – while drag-and-drop uploading, editing, previewing and
automatic content expiration give you complete control over the
form and content of your messages.
Lead Solutions Engineer - Marketing Cloud (Public Sector
The Public Sector Solutions Engineering Specialist (Pre Sales)
team is an innovative group of professionals at the heart of the
Public Sector’s industry leading solutions. This talented team is
looking for someone who can help Salesforce Public Sector customers
and prospects develop and implement strategies to take their
digital marketing efforts to an entirely new level. The Solution
Engineers develop unique solutions that help our customers connect
with their customers in new ways. The SE world is a dynamic, ever
changing environment where expertise in design, business consulting
and technology is leveraged every day to drive the innovation.
The Public Sector Marketing Cloud Solution Engineer plays a
pivotal role in aligning innovative digital marketing strategies to
technology solutions within key public sector accounts. This role
focuses on partnering with clients and collaborating with internal
team members and C-level client contacts to drive consensus on
multi-product technology solutions across the various Salesforce
product lines. Solution Engineers work on a wide array of
assignments including business development, operations and IT
strategies, as well as executive level product demonstrations. This
person must assume the role of trusted advisor for driving
innovative solutions forward while also improving business
performance. The Solution Engineer focuses primarily in these three
Business Problems Solving: Take ambiguous and complex business
problems and using research and business assessment capabilities,
define the problem, drive innovative ideas, define the opportunity
set, and recommend actionable next steps.
Innovation Management: Bring rigor to a client’s decision
making process by presenting and evaluating solution options, and
driving consensus among key stakeholders. In some instances, we
help our clients develop new decision frameworks and governance
processes that continue to deliver value far beyond a particular
Connect Experiences: Demonstrate through software demos
and rapid prototyping how connected experiences come to life with
the Salesforce Marketing Cloud. This includes the delivery of
executive level software demonstrations, construction of future
state customer journey strategies, and developing long term IT
“Solutioning” is fundamental to the Public Sector Marketing
Cloud SE role. It is important to realize that a component of the
responsibilities will include assisting the customer, Account
Executive and Professional Services team with the discovery,
analysis and ultimately the recommendation of strategic solutions
for the customer. The Solutions will leverage the Marketing Cloud
technology to address the core marketing challenges and objectives
that are uniquely identified for each customer.
BS. Computer Science, Software Engineering, MIS or
equivalent work experience preferred
Previous experience as a senior sales engineer
Pre-sales consulting experience with experience focused
exclusively on the digital space
Excellent communication and presentation skills; dynamic
(persuasive) in presenting ideas to clients and prospective clients
across the organization from C Level stakeholders, while also
working with product and systems owners to drive change
Demonstrated success driving organizational change within client
Past experience in organizational design consulting, process
design and optimization, digital governance, and team dynamics a
Assisting the partner to assess fit of our solutions within the
more global offering of the strategic partner
Analyze, structure, and negotiate long-term technology roadmap
initiative with clients and partners
Ability to understand, communicate and manage across the entire
Broad knowledge of technology trends and relevance to clients
Proven experience leading strategy and digital roadmap projects
in a complex business and marketing environment
Strong understanding of user research, user-centered design
principles and online consumer behavior
?New business opportunity identification
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