RestonRecruiter Since 2001
the smart solution for Reston jobs

Tech Support Rep

Company: ConsultNet, LLC
Location: Reston
Posted on: October 14, 2020

Job Description:

Tech Support Rep Location McLean, VA Start Date Jun 25, 2020 Apply Now Sign Up For Job Alerts Email Job Refer a Friend Apply with LinkedIn Job Description Bilingual-Spanish Speaking The position is responsible for providing first level phone, chat and email support to customers on hardware, software, and network related problems and questions. Responsible for answering the customer support lines, generating trouble tickets, working with campus-based and central IT staff to coordinate second and third level support and to ensuring user problems are being addressed in accordance to the IT department's service level agreements and SOPs. Provide PC hardware and software help desk support via telephone on-site service to customers. Respond to first level inquiries and requests for assistance from customers via telephone, email, web, chat, voice mail and automatic ticket system. Document, track and monitor technical issues to ensure resolution according to service level agreements (SLAs). Provide installation, configuration, troubleshooting and support for MS Office 365, Google Suite, Virus detection software, Internet browsers (Chrome, Firefox, Edge, Safari). Perform addmodifydelete of user profiles and accounts. Analyzetroubleshoot 1 st and second level desktop, application and network issues and assign to appropriate team member per standard operating procedures (SOPs). Creating help desk documentation, including but not limited to step by step instructions, SOPs, policies, knowledge base entries, etc Assist in maintaining the IT Department's intranet site. Assisting students and school staff faculty with Canvas courses and supplemental instructions applications. Follow all SOPs and Policies. Attend team meetings and trainings. Meet or exceed monthly performance metrics. Bachelor's degree in a computer related field is preferred but not required 1-2 years' experience in a help desk or call center environment. Demonstrated knowledge of Microsoft Office 365, MS Office, MS Exchange, Windows 10, Mac OS, Google Suite, Learning Management System (Canvas preferred), Student Information System (PowerSchool preferred), Adobe Must have problem solving skills Excellent oral and written communication skills Listening effectively and asking appropriate questions to document the problem and begin resolution process Maintaining composure in stressful situations Resolving conflict in a tactful and professional manner and to effectively diffuse displeased callers List of preferred certifications are listed below HDI Certification (any) ITIL Foundations v3 MCDST SPC Cert - CT1SS MCTS A Net Must be able to lift 30lbs Typical office setting Works shifts, may include weeknights and weekends Mobility within the office including movement from floor to floor Access information using a computer Effectively communicate, both up and down the management chain Effectively cope with stressful situations Strong mental acuity Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results. In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at www.consultnet.com Id 20-01265

Keywords: ConsultNet, LLC, Reston , Tech Support Rep, Other , Reston, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Interventional Radiology Registered Nurse
Description: Centra Healthcare Solutions is seeking an experienced Registered Nurse that is licensed or in the immediate process, and qualifies, of obtaining RN licensure in VA to work in Hospital in the specialty (more...)
Company: Centra Healthcare Solutions
Location: Leesburg
Posted on: 10/20/2020

Naval Aviator
Description: ABOUT Search for underwater threats. Deliver payloads of incredible firepower or necessary manpower. Execute strategic aerial maneuvers anywhere from the stratosphere, to mere feet above the sea. This (more...)
Company: Navy
Location: Harrisonburg
Posted on: 10/20/2020

Lease Purchase CDL-A OTR Contractor
Description: LEASE PURCHASE CDL-A TRUCK DRIVERS - OWN YOUR TRUCK IN AS LITTLE AS 12 MONTHS ASK ONE OF OUR RECRUITERS ABOUT OUR NEW SETTLEMENT PLUS PROGRAM- 1,000 Weekly Pay Guarantee CDL- Lease Purchase
Company: Risinger Brothers Transfer, Inc.
Location: Harrisonburg
Posted on: 10/20/2020


Sr. Executive Support
Description: S2Technologies is currently sourcing for qualified candidates to join our team. We are currently looking for candidates having training and experience performing as Senior Executive Support. Active Top (more...)
Company: S2Technologies, LLC
Location: Charlottesville
Posted on: 10/20/2020

Navy Diver
Description: ABOUT Their accomplishments are epic. Their expertise is unrivaled. No other force is more intensely trained to succeed in the perilous world of underwater adventure. Each assignment they take on is (more...)
Company: Navy
Location: Harrisonburg
Posted on: 10/20/2020

Border Patrol Agent
Description: Find your calling. Protect your country. Apply now. Working for U.S. Customs and Border Protection CBP means keeping your country safe from dangerous people and materials attempting
Company: U.S. Customs and Border Protection
Location: Harrisonburg
Posted on: 10/20/2020

Medical Support
Description: ABOUT Medical emergencies happen and we need people who can take charge when they do. Whether you're in a hospital or clinical setting, on a ship or submarine, or out in the field alongside fellow (more...)
Company: Navy
Location: Harrisonburg
Posted on: 10/20/2020

Information Professional
Description: ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America's Navy. Information Professionals who oversee the seamless operation (more...)
Company: Navy
Location: Harrisonburg
Posted on: 10/20/2020

CDL A Dedicated Drivers - Excellent Pay and Home Time!
Description: Job Description VIRGINIA - DEDICATED FEED DELIVERY CARRY ON JBS is running at full capacity
Company: JBS Carriers
Location: Harrisonburg
Posted on: 10/20/2020

Submarine Electronics
Description: ABOUT The most secretive of Navy vessels, a submarine requires a select community of specially trained professionals to operate its classified, highly advanced hardware. The Sailors in the Submarine (more...)
Company: Navy
Location: Harrisonburg
Posted on: 10/20/2020

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Reston RSS job feeds