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Unified Communications Administrator

Company: Aerospace Corporation
Location: Reston
Posted on: November 21, 2020

Job Description:

In an era of dynamic change in space, Aerospace is addressing a generation of complex challenges. We operate the only federally funded research and development center (FFRDC) committed exclusively to the space enterprise. Our technical experts span every discipline of space-related science and engineering. Join our team and thrive in a career that matters to the world and you personally. As the UC Application Administrator, you will help define strategies for deploying new UC capabilities to the organization. As a member of our team, you will have an opportunity to manage projects, define future capabilities, and continuously improve processes and technology to optimize enterprise voice systems and services. KEY FUNCTIONS Strategy Planning Design and support voice and video infrastructure and its associated software, including IP-PBXs, call management, voice mail, interactive voice response, and audio, video, and web conferencing Design and support Unified Communications Applications, including audiovideo bridging systems Operational Management Integrate IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols Provide technical leadership for implementing new VoIP and Unified Communications products or services Collaborate with the service desk to resolve problem tickets for service outages Optimize monitoring capabilities and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of voice and video systems Conduct testing of disaster recovery plans to detect faults, minimize malfunctions, and back-up systems Train and mentor support staff REQUIRED II A BABS degree or relevant experience in supporting enterprise UC systems Typically, 3 years experience in supporting operations of enterprise voice systems in a multi-site environment, with direct hands on experience with Avaya and Cisco voice systems Strong hands-on knowledge of the configuration and optimization of Unified Communications Applications including Cisco Unified Communications Manager, Cisco Unity Connection, UCCX, and Microsoft Teams Excellent analytical and organizational skills Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities Strong customer service orientation Experience working in a team-oriented, collaborative environment Working knowledge of routing protocols for voice VoIP, IPSEC, Multicast, MPLS, DSCPQoS, Cisco IOS and Wireless security protocols (I.E. 802.1x, EAP, WPA2) This position requires the ability to obtain and maintain TSSCI security clearance and CI Poly, which is issued by the U.S. government. U.S. citizenship is required to obtain a security clearance. REQUIRED III A BABS degree or relevant experience in managing enterprise UC systems Typically, 6 years experience in supporting operations of enterprise voice systems in a multi-site environment, with direct hands on experience with Avaya and Cisco voice systems Strong hands-on knowledge of the configuration and optimization of Unified Communications Applications including Cisco Unified Communications Manager, Cisco Unity Connection, UCCX, and Microsoft Teams Excellent analytical and organizational skills Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities Strong customer service orientation Experience working in a team-oriented, collaborative environment Ability to lead project teams including proven project management experience Advanced working knowledge of routing protocols for voice VoIP, IPSEC, Multicast, MPLS, DSCPQoS, Cisco IOS and Wireless security protocols (I.E. 802.1x, EAP, WPA2) This position requires the ability to obtain and maintain TSSCI security clearance and CI Poly, which is issued by the U.S. government. U.S. citizenship is required to obtain a security clearance. PREFERRED Cisco CCNA, CCVP or CCIE certifications This position requires the ability to have a current and active TSSCI security clearance and CI Poly, which is issued by the U.S. government. U.S. citizenship is required to obtain a security clearance. Equal Opportunity Commitment The Aerospace Corporation is an Equal OpportunityAffirmative Action employer. We believe that a diverse workforce creates an environment in which unique ideas are developed and differing perspectives are valued, producing superior customer solutions. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity or expression, color, religion, genetic information, marital status, ancestry, national origin, protected veteran status, physical disability, medical condition, mental disability, or disability status and any other characteristic protected by state or federal law. If you're an individual with a disability or a disabled veteran who needs assistance using our online job search and application tools or need reasonable accommodation to complete the job application process, please contact us by phone ator by email at . You can also review The Equal Employment Opportunity is the Law poster and the supplement, as well as the Pay Transparency Policy Statement.

Keywords: Aerospace Corporation, Reston , Unified Communications Administrator, Other , Reston, Virginia

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