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SharePoint Knowledge Management Help Desk

Company: Kforce Technology Staffing
Location: Reston
Posted on: November 21, 2020

Job Description:

RESPONSIBILITIES Kforce has a client in search of a SharePoint Knowledge Management Help Desk in Reston, VA. Key Tasks Respond to ticket requests including troubleshooting calls and develop electronic or web-based solutions Identify and resolve any SharePoint specific troubleshooting issues discovered by end users and discovered through pre-release testing, including permissions and technical issues Walk customers through problems, train them to use the portal, and respond to questions about the KM SharePoint Portal Train DoD customer personnel on the use of the KM SharePoint portals and the use of KM tools and processes Provide ad hoc User supporttraining to use the KM portal, tools, and applications Educate and coach customer personnel and facilitate the change to a knowledge-based organization Advanced SharePoint developer, site collection administrator, or power user experience REQUIREMENTS Minimum of a Bachelor's degree in IT or related field Knowledge Management certification Between 3-5 years of experience working in Knowledge Management Programs 5 years of experience in Knowledge Management for Federal Government customers Experience with DOD organizations and environments Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, Reston , SharePoint Knowledge Management Help Desk, Other , Reston, Virginia

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